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For Companies At a Glance
- Tasks: Welcome visitors, book classes, and keep the front desk running smoothly.
- Company: Join West Coast Martial Arts, a community-focused club in Preston.
- Benefits: Enjoy free club membership, parking, and flexible part-time hours.
- Why this job: Be the friendly face that helps others build confidence and resilience.
- Qualifications: 1+ year of customer service experience and a passion for helping others.
- Other info: Perfect for those who love fitness and personal development.
Customer Experience & Front Desk Assistant (Martial Arts Club)
Customer Experience & Front Desk Assistant (Part-Time)
About us
West Coast Martial Arts isn’t just a club. It’s where confidence is built, kids grow with courage, and adults rediscover what they’re capable of. Since 2005, we’ve been helping people in Preston feel more focused, confident and safer, with a team that genuinely cares.
The role
We’re looking for the first friendly face at our front desk: someone steady, welcoming and organised, who makes visitors feel right at home.
This isn’t a call centre or corporate gym desk. It’s personal. You’ll welcome people, answer questions, book classes and keep things running smoothly. Some evenings you’ll be the only one on shift, so we need someone calm, capable and proud to own the role.
Hours
- Saturday: 8:30am–1pm
- (Approx. 14.5 hrs/week, with occasional cover)
What you’ll do
- Greet members and visitors so they feel valued
- Book trial lessons and follow up with potential joiners
- Keep systems neat and up to date
- Support kids and parents when they are nervous
You’ll be great at this if you:
- Have 1+ year of customer service experience (retail, gyms, hospitality, reception etc.)
- Enjoy genuine conversations and put people at ease
- Are confident with kids and parents alike
- Are reliable, organised and comfortable working solo
- Can stay calm when things get busy and use common sense when it’s quiet
- Can keep multiple people engaged while still completing one task at a time professionally
Bonus points (not essential):
- Sales experience or confidence helping people take action
- Interest in martial arts, fitness or personal development
Why it matters
This isn’t just a front desk job. You’ll often be the very first person someone meets on their journey to becoming fitter, more confident and more resilient, whether they are five or sixty-five.
That first impression makes all the difference.
Free parking
Free club membership
How to apply
All applications must be submitted through Indeed.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Customer Experience & Front Desk Assistant (Martial Arts Club) employer: West Coast Krav Maga
Contact Detail:
West Coast Krav Maga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Front Desk Assistant (Martial Arts Club)
✨Tip Number 1
Get to know the club! Before your interview, spend some time learning about West Coast Martial Arts. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about making visitors feel welcome, think of a few scenarios where you can demonstrate your customer service experience. Be ready to share how you've handled tricky situations or made someone’s day better in the past.
✨Tip Number 3
Show your passion for martial arts! Even if you’re not a black belt, expressing an interest in martial arts or fitness can set you apart. Share why you think it’s important for people to feel confident and how you can contribute to that journey at the club.
✨Tip Number 4
Apply through our website! While Indeed is mentioned, we encourage you to check out our site for any additional insights or tips on the application process. It’s a great way to get a feel for the club's vibe and see how you can fit in!
We think you need these skills to ace Customer Experience & Front Desk Assistant (Martial Arts Club)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission at West Coast Martial Arts.
Tailor Your Experience: Make sure to highlight your customer service experience in a way that relates directly to what we do. Whether it’s retail, hospitality, or any other field, show us how those skills will help you create a welcoming environment for our members.
Show Your Passion: If you have an interest in martial arts or personal development, mention it! We love seeing candidates who are genuinely excited about what we do. It shows us you’ll be invested in helping our members grow and feel confident.
Keep It Neat and Professional: Just like we keep our front desk organised, make sure your application is tidy and easy to read. Use clear language and check for any typos. A polished application reflects your attention to detail, which is super important for this role!
How to prepare for a job interview at West Coast Krav Maga
✨Know the Club Inside Out
Before your interview, take some time to learn about West Coast Martial Arts. Familiarise yourself with their values, mission, and the services they offer. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about making visitors feel welcome, prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you turned a nervous customer into a happy one, as this will resonate well with the interviewers.
✨Practice Calmness Under Pressure
Given that you might be working solo during busy times, it’s essential to demonstrate your ability to stay calm and organised. Consider role-playing scenarios where you handle multiple tasks at once, like greeting visitors while managing bookings, to showcase your multitasking skills.
✨Engage with Genuine Conversations
The club values personal connections, so practice engaging in friendly conversations. Prepare a few open-ended questions to ask the interviewers about their experiences at the club. This will not only make you memorable but also highlight your ability to connect with people.