At a Glance
- Tasks: Lead a team and manage daily branch operations while supporting customers.
- Company: Join the West Brom, a supportive and community-focused financial institution.
- Benefits: Enjoy competitive pay, generous holiday, and development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a positive impact on customers' lives while growing your career.
- Qualifications: Experience in people management and a passion for customer service.
The predicted salary is between 23812 - 23812 £ per year.
Location: Owen Street, Tipton Branch
Salary: £23,812 per annum
Contract: 12 Month Fixed Term Contract
Hours: 25 hours per week (09.00 – 14.00 Monday – Friday / 09.30 - 12.30 Saturday)
We’re made for each other. At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing:
- Looking after the day to day running of your branch.
- Leading and coaching your team whilst ensuring everything runs smoothly.
- Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
- Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
- Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
- Supporting our local branches and embedding deep roots in our local communities.
What we’re looking for:
- People management experience including performance management and recruitment within a financial services industry.
- A positive, helpful, and supportive attitude that makes a heartfelt impression on our customers.
- An infectious team spirit who’s ready to collaborate and share ideas.
- A customer centric person who holds a genuine interest in customers and their needs.
- A calm, clear, and confident communicator.
- Empathy, with the ability to listen, understand, and offer support.
- Flexibility to step up to help other teams during busy times.
- Tech-savvy with the ability to use a computer and work around our systems.
- Previous experience delivering great customer service.
- A curious mindset, ready to learn and grow.
We value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What's in it for you:
- Development opportunities and promotion from within wherever possible.
- Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us.
- 2 paid volunteering days a year.
- Pension scheme starting at 5% contribution from you and 7% contribution from us.
- Enhanced maternity, paternity and adoption leave with paid fertility treatment.
- Life assurance provided by the Society at 4 times your salary.
- Yearly performance related pay scheme and pay review.
- Private medical insurance that’s discounted with the option to include family members.
- Salary Sacrifice Electric/Hybrid Car Scheme.
- A Perkbox account – giving you access to perks, benefits, discounts, wellbeing tools and more!
- Flexible working options and wellbeing support.
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. Our employees are the heart of bringing our new vision to life- where our customers and communities own a more secure future. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
Branch Manager - 12 Month Maternity Cover in Tipton employer: West Brom
West Brom is an excellent employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about customer service. Employees benefit from comprehensive training, opportunities for personal growth, and a commitment to work-life balance, all within the vibrant community of Perry Barr. Join us to make a meaningful impact while enjoying a fulfilling career in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - 12 Month Maternity Cover in Tipton
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like West Brom.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like West Brom might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Branch Manager - 12 Month Maternity Cover in Tipton
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at West Brom will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at West Brom. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give West Brom confidence in your short-term commitment to the role.
How to prepare for a job interview at West Brom
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with West Brom.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure West Brom that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
