Branch Manager in Dudley

Dudley Full-Time 31500 - 38500 £ / year (est.) Home office (partial)

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At a Glance

Tasks: Lead a team, manage branch operations, and support customers in achieving their financial goals.
Company: Join the West Brom Building Society, a community-focused financial institution.
Benefits: Generous holiday, pension contributions, private medical insurance, and perks galore!
Other info: Diverse workplace with opportunities for growth and a commitment to inclusivity.
Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
Qualifications: Experience in people management and a passion for customer service.

The predicted salary is between 31500 - 38500 £ per year.

Join to apply for the Branch Manager role at West Brom Building Society.

Hours: 35 hours per week

09.00 – 14.00 (Customer Facing)
14.00 - 17.00 (Telephony)
Monday – Friday
09.30 - 12.30 Saturday

We’re made for each other. At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Looking after the day to day running of your branch.
Leading and coaching your team whilst ensuring everything runs smoothly.
Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
Supporting our local branches and embedding deep roots in our local communities.

What we’re looking for:

People management experience including performance management and recruitment within a financial services industry.
A positive, helpful, and supportive attitude that makes a heartfelt impression on our customers.
An infectious team spirit who’s ready to collaborate and share ideas.
A customer centric person who holds a genuine interest in customers and their needs.
A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
Empathy, with the ability to listen, understand, and offer support to all our customers, as well as your team.
Flexibility to step up to help other teams during busy times.
Tech-savvy, able to use a computer and work your way around our systems once trained.
A curious mindset, ready to learn and grow, open to challenges and developing new skills.

We value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

Development opportunities and promotion from within wherever possible.
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us.
Opportunity to buy or sell up to 5 days holiday each year.
2 paid volunteering days a year.
Pension scheme starting at 5% contribution from you and 7% contribution from us, with matching contributions up to 10.6%.
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
Life assurance provided by the Society at 4 times your salary.
Yearly performance related pay scheme and pay review.
Private medical insurance that’s discounted with tenure, with the option to include family members.
Salary Sacrifice Electric/Hybrid Car Scheme.
A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and more!
Flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset, we mean it. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employees are the heart of bringing our new vision to life - where our customers and communities own a more secure future.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet our criteria. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.