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- Tasks: Lead a dynamic team to enhance business support services and drive efficiency.
- Company: Join West Berkshire Council, a forward-thinking organisation making a real community impact.
- Benefits: Enjoy flexible working, generous leave, and access to training opportunities.
- Why this job: Be a key player in transforming public services and supporting your community.
- Qualifications: Experience in business support and strong leadership skills are essential.
- Other info: Hybrid working options and a supportive environment for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced leader in business support services looking for an exciting new challenge? West Berkshire Council is seeking a Service Lead - Business Support to join our Transformation Service, reporting to the Service Director - Transformation, Customer & ICT. This is a fantastic opportunity to play a key role in supporting the delivery of essential business services within a dynamic and forward-thinking organisation.
Responsibilities
- Leading and managing the Business Support Team, ensuring the effective delivery of business support services across the organisation.
- Working collaboratively with other service leads to identify and implement improvements in service delivery and efficiency.
- Overseeing the management of business support requests, ensuring timely and appropriate responses.
- Providing expert advice and guidance on business support processes and best practices.
- You will be a key point of contact for business support enquiries, working closely with senior managers and elected members to provide administrative support and facilitate effective communication.
About You
- Extensive experience in a business support role within a public sector environment.
- Proven leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent organisational and prioritisation abilities, with the capacity to manage multiple tasks and deadlines.
- Strong stakeholder management skills, with the ability to build effective working relationships at all levels.
- Good knowledge of business support processes, including administration, customer service, and IT.
If you are a proactive and solutions-focused individual, with a passion for delivering high-quality business support services, we would love to hear from you.
West Berkshire Council Offer and Benefits
- Flexible working wherever possible between the hours of 07.00-21.00
- Hybrid working wherever possible working 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 30 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
This post is a Sensitive Post for the purpose of the Local Government Housing Act 1989 and the post-holder is therefore restricted from engaging in any prescribed political activities. In summary, this means that you are prohibited from holding political office and from involvement in any political activity within or outside the workplace. Full details of the restrictions can be found in the Council’s Policy and Guidance on Politically Restricted Posts.
For an informal discussion about the role, please contact Gabrielle Mancini on 07771 387128 or email Gabrielle.Mancini@westberks.gov.uk
Join us at West Berkshire Council and make a positive impact in our community. Apply now to be part of our dedicated and supportive team.
Interview Date: 3rd March 2026
Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How To Apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
Service Lead - Business Support - 05691 in Newbury employer: West Berkshire Council
Contact Detail:
West Berkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead - Business Support - 05691 in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research West Berkshire Council and understand their values and goals. Tailor your responses to show how your experience aligns with their mission, especially in business support services.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated and inspired teams in the past. Highlight your ability to manage multiple tasks and deadlines effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at West Berkshire Council.
We think you need these skills to ace Service Lead - Business Support - 05691 in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership and business support experience, as well as any relevant public sector work. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your proactive approach and solutions-focused mindset – we love that!
Showcase Your Stakeholder Management Skills: In your application, be sure to highlight your ability to build effective relationships with stakeholders. Share examples of how you've successfully collaborated with others in previous roles. This is key for us at West Berkshire Council!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at West Berkshire Council
✨Know Your Stuff
Make sure you brush up on your knowledge of business support processes and best practices. Familiarise yourself with the specific services offered by West Berkshire Council, as well as any recent changes or initiatives in the public sector that could impact the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management experience. Think about times when you've motivated a team or implemented improvements in service delivery. Be ready to discuss how you can inspire and manage the Business Support Team effectively.
✨Build Rapport with Stakeholders
Since stakeholder management is key for this role, practice how you'll communicate with senior managers and elected members. Prepare to discuss your approach to building effective working relationships and how you handle business support enquiries.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the organisation. You might ask about the current challenges facing the Business Support Team or how success is measured in this position.
