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For Companies At a Glance
- Tasks: Support residents with rent accounts and access to essential services.
- Company: Join West Berkshire Council, a community-focused organisation.
- Benefits: Flexible working, generous leave, training opportunities, and local discounts.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in housing income management and strong communication skills.
- Other info: Enjoy a supportive team environment with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
West Berkshire Council is seeking a dedicated and motivated Housing Income Officer to join our Housing Service team. This is an excellent opportunity to work in a rewarding role, supporting residents in managing their rent accounts and enabling access to support services.
The Role
- As a Housing Income Officer, you will be the first point of contact for residents seeking advice and support regarding housing charges, rent, and service payments.
- Providing high-quality advice and information to residents on housing income matters.
- Ensuring effective income collection and management, working closely with Housing Management Officers to maximise rent and service charge recovery.
- Supporting residents in claiming relevant benefits and financial assistance.
- Conducting regular reviews and assessments of housing income.
- Collaborating with other teams and external organisations to provide comprehensive support to residents.
- Maintaining accurate records and providing reports on income and collection performance.
The Ideal Candidate
- Experience in a similar role, with a good understanding of housing income and rent management.
- Excellent communication skills, with the ability to build positive relationships with residents, colleagues, and external partners.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Problem-solving mindset, with the ability to provide practical solutions to residents' challenges.
- A team player who is also capable of working independently.
If you are passionate about delivering excellent customer service and making a difference in the lives of others, this role is perfect for you.
West Berkshire Council Offer Excellent Employment Benefits Such As
- Flexible working wherever possible between the hours of 07.00-21.00.
- Hybrid working wherever possible working 40% in the office.
- Access to a wide range of training and development opportunities.
- Generous Local Government pension scheme.
- Family friendly policies.
- A range of local discounts.
- Wellbeing Programme including Employee Assistance Programme and employee benefits.
- You will also be entitled to a generous annual leave entitlement starting at 29 days per annum (plus public holidays) rising by an additional 5 days after 5 years' service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
For an informal discussion about the role, please contact Charlie Ferris on 01635 519741 or email charlie.ferris1@westberks.gov.uk.
Join us at West Berkshire Council and make a positive impact in our community while advancing your career.
Equal Opportunities
The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How To Apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
Housing Income Officer - 05714 in Newbury employer: West Berkshire Council
Contact Detail:
West Berkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer - 05714 in Newbury
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Housing Income Officer. This way, when you get that interview, you can show off your knowledge and how you can make a real difference in supporting residents.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at West Berkshire Council on LinkedIn. They can give you insider tips on what it’s really like to work there and what they look for in candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing income and customer service. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at West Berkshire Council and making a positive impact in the community.
We think you need these skills to ace Housing Income Officer - 05714 in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles related to housing income and rent management, as this will show us you’re a great fit for the Housing Income Officer position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting residents and how your problem-solving mindset can help tackle their challenges. This is your chance to showcase your personality and enthusiasm!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements without rambling on.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your application in as soon as you can to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at West Berkshire Council
✨Know Your Stuff
Make sure you brush up on housing income matters and rent management before the interview. Familiarise yourself with common challenges residents face and think about how you would address them. This will show that you're not just interested in the role, but that you understand it too.
✨Showcase Your Communication Skills
As a Housing Income Officer, you'll need to communicate effectively with residents and colleagues. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or provided practical solutions in previous roles. Be ready to discuss these examples, as they will highlight your problem-solving mindset, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the team dynamics at West Berkshire Council. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.