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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve issues for local residents.
- Company: Join the supportive team at West Berkshire Council.
- Benefits: Flexible hours, hybrid working, generous leave, and training opportunities.
- Why this job: Make a real difference in your community while advancing your career.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Enjoy a friendly work environment with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Customer Service Advisor – 04007 role at West Berkshire Council
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference to the lives of local residents? If so, we have an exciting opportunity for you to join our Customer Service team at West Berkshire Council as a Customer Service Advisor.
Responsibilities
- Providing accurate information and advice to customers on council services
- Processing requests and transactions, such as bookings, applications, and payments
- Troubleshooting and resolving customer issues, ensuring timely resolution
- Maintaining accurate records of enquiries and interactions
- Working collaboratively with other teams to fulfil customer requests
- Reporting to the Customer Services Team Leader and working closely with colleagues to ensure the highest standards of customer care
The Ideal Candidate
- Excellent communication skills, both verbal and written
- Strong interpersonal skills, with the ability to build rapport with customers
- Good problem-solving abilities, with a proactive approach to resolving issues
- Organised and able to manage multiple tasks and priorities
- Team player, but also capable of working independently
- Previous experience in a customer service role is essential, ideally within a contact centre or similar environment. Knowledge of local government services would be an advantage, but is not essential.
West Berkshire Council Offer and Benefits
- Flexible working wherever possible between the hours of 07.00-21.00
- Hybrid working wherever possible, typically 40% in the office
- Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family-friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- Generous annual leave entitlement starting at 28 days per annum (plus public holidays), rising by 5 days after 5 years’ service
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible to avoid disappointment.
For an informal discussion about the role, please contact Liz Moreton on 01635 503120 or email CSTTeamleaders@westberks.gov.uk.
Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us.
Equal Opportunities
The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How To Apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications
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Customer Service Advisor - 04007 employer: West Berkshire Council
Contact Detail:
West Berkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 04007
✨Tip Number 1
Get to know the company! Research West Berkshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and build rapport with customers. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Reach out to your network, attend local job fairs, and connect with people in the industry. The more connections you make, the better your chances of landing that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team at West Berkshire Council. Don’t miss out on this chance!
We think you need these skills to ace Customer Service Advisor - 04007
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about delivering exceptional service and making a difference in the community.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for. This shows us that you've done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at West Berkshire Council
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with West Berkshire Council's services. Being able to discuss specific services and how they impact local residents will show your genuine interest and understanding of the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Prowess
Think of a couple of challenging customer service scenarios you've faced before and how you handled them. Be ready to share these during the interview to showcase your proactive approach to problem-solving.
✨Be a Team Player
While it's important to show you can work independently, emphasise your ability to collaborate with others. Share experiences where teamwork led to successful outcomes, as this aligns perfectly with the council's values.
