Introduction
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You will be responsible for the reconciliation, loading and unloading of customer baggage in a state‑of‑the‑art baggage facility. The role also entails the safe transportation of customers' baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security restricted zone and at all times behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day to day basis, you will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and bank holidays.
Responsibilities
- Provide a consistently high quality baggage handling service.
- Use a handheld security device to reconcile and load baggage into containers.
- Use a handheld device to re‑flight baggage.
- Drive specialized equipment to transport the baggage containers to and from the aircraft.
- Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area.
- Conduct any relevant administrative duties.
- Represent American Airlines by adhering to the uniform standards and adopting a customer‑focused approach at all times.
- Promote any and all American Airlines products and services to our customers.
- Complete all compulsory training by given deadlines (e.g. SAI and DG).
- Promote safe working practices at all times.
- Carry out any other reasonable duties consistent with the post.
Required Qualifications
- Be physically fit and able to walk long distances over the course of a regular shift.
- Be able to continually lift baggage weighing up to 23 kg over the course of a regular shift.
- For baggage weighing over 32 kg, you will work as a team to lift it safely.
- Be able to work as part of a small team.
- Be able to work effectively with minimum supervision.
- Be willing to work in a shift environment (including weekends and bank holidays).
- Have the ability to communicate both written and verbally to a high standard.
- Hold a full EU driving licence and be willing and able to pass the HAL driving test.
- Have a well‑groomed appearance & attend to uniform standards at all times.
- Be reliable and punctual.
- Comply with all American Airlines policies and procedures.
- Be able to obtain a valid Heathrow airside security pass.
- Hold a valid HAL airside pass, or have the ability to hold one.
- Completed GSAT training.
- Be willing and able to successfully complete all relevant training.
Preferred Qualifications
- Previous experience of working for an airline.
- Basic computer skills (Word, Excel, PowerPoint, Outlook).
Equal Employment Opportunity/Affirmative Action Policy
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
