Supervisor - Cargo Operations
West Atlantic UK Ltd
This position can be based in either London or Frankfurt.
Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.
Description
We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, perishable goods, life‑saving organs, vaccines and baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options—from Marketing to Finance, Logistics to Data Analytics, and more—you can build a career within a career and gain exposure to many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.
Job overview and responsibilities
Supervise all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.
Lead and develop front‑line co‑workers and vendors, ensuring consistent and excellent customer service and quality product delivery in accordance with company guidelines.
Ensure consistency on operational, service and product delivery.
Lead performance dialogues with front‑line co‑workers and vendors to review metrics, performance boards and issue boards.
Develop and support standard work and continuous improvement processes.
Oversee and support the performance of a vendor, team, zone or cell.
Focus on performance issues with the goal of changing co‑worker and vendor behavior.
Set expectations with front‑line co‑workers and vendors and gain their commitment to act in accordance with company guidelines and union agreements.
Serve as subject‑matter expert on safety, service and procedures.
Engage front‑line co‑workers and vendors to deliver excellent customer service and an on‑time, quality product.
Engage and recognize external customers.
Monitor front‑line co‑worker and vendor behavior with customers to ensure consistency and compliance.
Monitor the performance of the vendor, team, zone or cell, taking actions as necessary to ensure daily goals are met.
Assess and delegate appropriate work tasks to Vendor Management and Service Directors/Leads.
Identify issues and engage in structured problem solving to assist front‑line co‑workers and vendors.
Conduct trend analyses, review key metrics and take actions to address items not on track.
Develop and implement standard work and continuous improvement processes.
Provide front‑line co‑workers and vendors with regular coaching, feedback and recognition.
Develop skills of front‑line co‑workers and vendors by coaching on performance, customer service and products.
Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts.
Performance management activities: develop action plans, provide technical guidance, address corrective action, investigate performance, safety and complaints, recognize excellent performance, partner with vendor supervisors, participate in peer, safety and accident review boards, confront inappropriate behavior.
Administrative activities: meet cargo budget targets, manage cargo supply inventory and ordering, manage ULD inventory and supplies, manage RFS, subrogation cargo claims and fines, mitigate cargo fines, maintain station DRS page, partner with Corporate Real Estate, local airport authorities and building maintenance to manage facilities, partner with Ground Equipment Maintenance, partner with vendor and IT to ensure vendor access to systems, audit vendor compliance of regulatory policies, audit vendor contract compliance, audit vendor performance, audit vendor invoices.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time‑limited visa status, will not be awarded.
Qualifications
Bachelor\'s degree and/or at least 5 years of relevant work experience.
Experience leading and influencing a team and customer service experience.
Strong written and oral communication skills.
Conflict resolution and decision making, with the ability to lead.
Experience supervising Union personnel – a plus.
Proficient in IT systems and common software appropriate to work group.
Business acumen/continuous improvement.
Customer focus.
Conflict resolution.
Accountability.
Teamwork.
Engagement/motivation.
Safety orientation.
Planning/multi‑tasking.
Must be legally authorized to work in Germany or United Kingdom for any employer without sponsorship.
Must be fluent in English and German (written and spoken).
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at West Atlantic UK Ltd by 2x.
Get notified about new Operations Supervisor jobs in London, England, United Kingdom.
#J-18808-Ljbffr
West Atlantic UK Ltd
This position can be based in either London or Frankfurt.
Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.
Description
We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, perishable goods, life‑saving organs, vaccines and baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options—from Marketing to Finance, Logistics to Data Analytics, and more—you can build a career within a career and gain exposure to many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.
Job overview and responsibilities
Supervise all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.
Lead and develop front‑line co‑workers and vendors, ensuring consistent and excellent customer service and quality product delivery in accordance with company guidelines.
Ensure consistency on operational, service and product delivery.
Lead performance dialogues with front‑line co‑workers and vendors to review metrics, performance boards and issue boards.
Develop and support standard work and continuous improvement processes.
Oversee and support the performance of a vendor, team, zone or cell.
Focus on performance issues with the goal of changing co‑worker and vendor behavior.
Set expectations with front‑line co‑workers and vendors and gain their commitment to act in accordance with company guidelines and union agreements.
Serve as subject‑matter expert on safety, service and procedures.
Engage front‑line co‑workers and vendors to deliver excellent customer service and an on‑time, quality product.
Engage and recognize external customers.
Monitor front‑line co‑worker and vendor behavior with customers to ensure consistency and compliance.
Monitor the performance of the vendor, team, zone or cell, taking actions as necessary to ensure daily goals are met.
Assess and delegate appropriate work tasks to Vendor Management and Service Directors/Leads.
Identify issues and engage in structured problem solving to assist front‑line co‑workers and vendors.
Conduct trend analyses, review key metrics and take actions to address items not on track.
Develop and implement standard work and continuous improvement processes.
Provide front‑line co‑workers and vendors with regular coaching, feedback and recognition.
Develop skills of front‑line co‑workers and vendors by coaching on performance, customer service and products.
Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts.
Performance management activities: develop action plans, provide technical guidance, address corrective action, investigate performance, safety and complaints, recognize excellent performance, partner with vendor supervisors, participate in peer, safety and accident review boards, confront inappropriate behavior.
Administrative activities: meet cargo budget targets, manage cargo supply inventory and ordering, manage ULD inventory and supplies, manage RFS, subrogation cargo claims and fines, mitigate cargo fines, maintain station DRS page, partner with Corporate Real Estate, local airport authorities and building maintenance to manage facilities, partner with Ground Equipment Maintenance, partner with vendor and IT to ensure vendor access to systems, audit vendor compliance of regulatory policies, audit vendor contract compliance, audit vendor performance, audit vendor invoices.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time‑limited visa status, will not be awarded.
Qualifications
Bachelor\'s degree and/or at least 5 years of relevant work experience.
Experience leading and influencing a team and customer service experience.
Strong written and oral communication skills.
Conflict resolution and decision making, with the ability to lead.
Experience supervising Union personnel – a plus.
Proficient in IT systems and common software appropriate to work group.
Business acumen/continuous improvement.
Customer focus.
Conflict resolution.
Accountability.
Teamwork.
Engagement/motivation.
Safety orientation.
Planning/multi‑tasking.
Must be legally authorized to work in Germany or United Kingdom for any employer without sponsorship.
Must be fluent in English and German (written and spoken).
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at West Atlantic UK Ltd by 2x.
Get notified about new Operations Supervisor jobs in London, England, United Kingdom.
#J-18808-Ljbffr
