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- Tasks: Lead a team to optimise airport operations using advanced technology.
- Company: Dynamic airport operations team at London LHR.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Join a collaborative team focused on innovation and efficiency.
- Why this job: Make a real impact on customer experience in a fast-paced setting.
- Qualifications: Leadership skills and experience in operational management.
The predicted salary is between 40000 - 50000 £ per year.
Lead and develop a team responsible for planning and executing assignments through technology (GSRealTime) for key operational areas, including the daily allocation of Customer Care and Baggage Teams, both during BAU and IROPs. Collaborate with Admin and Operations to ensure resources are planned and applied where they are most needed. Ensure compliance and accountability with all company and departmental procedures, including safety and security.
Responsibilities:
- Lead and develop a team responsible for planning and executing assignments through technology such as GSRealTime for key operational areas, including the daily allocation of Customer Care and Baggage Teams, both during BAU and IROPs.
- Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day.
- Solve complex staffing situations to mitigate risks and drive results.
- Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed.
- Think strategically, develop reports and identify opportunities to improve processes to drive performance, for example Key Turn metrics, Door Opening times, Misconnections rates.
Duty Manager, Airport Operations, London LHR employer: West Atlantic UK Ltd
Contact Detail:
West Atlantic UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager, Airport Operations, London LHR
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the airport or in similar roles. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and operational management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with GSRealTime and other relevant software. Mentioning your experience with these tools during interviews can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager, Airport Operations, London LHR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Duty Manager role. Highlight your experience in team leadership, resource planning, and any relevant software you've used, like GSRealTime.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about airport operations and how your background makes you the perfect fit for leading a team in a fast-paced environment.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex staffing situations or improved processes in previous roles. We love to see candidates who can think strategically and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at West Atlantic UK Ltd
✨Know Your Tech
Familiarise yourself with GSRealTime and any other software mentioned in the job description. Be ready to discuss how you've used technology in past roles to improve operations or solve problems.
✨Showcase Leadership Skills
Prepare examples of how you've led a team or managed resources effectively. Think about specific situations where you had to make tough decisions or resolve conflicts, especially in high-pressure environments.
✨Understand Operational Challenges
Research common operational challenges in airport management, particularly around customer care and baggage handling. Be prepared to discuss how you would approach these issues and suggest improvements.
✨Think Strategically
Be ready to talk about your strategic thinking skills. Prepare to share examples of how you've developed reports or identified opportunities for process improvement in previous roles, focusing on metrics that matter.