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- Tasks: Lead catering operations and logistics, ensuring safety and compliance while managing vendor performance.
- Company: Join United Airlines, a leader in aviation dedicated to safety and exceptional service.
- Benefits: Enjoy top-tier health benefits, travel opportunities, and a supportive team environment.
- Why this job: Make a real impact in the airline industry while travelling the world and growing your career.
- Qualifications: Bachelor's degree or relevant experience, strong communication skills, and ability to work flexibly.
- Other info: Expect up to 75% travel and opportunities for professional development.
The predicted salary is between 40000 - 50000 £ per year.
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
As the Supervisor, Catering Operations & Logistics, the role will promote safety and compliance in all we do. Whether on the ramp, in food production, or away from work, keeping each other safe is top of mind. This role will demonstrate our commitment to partnership. This role will provide oversight and direction to our airport and catering partners as they perform the daily tasks required to support the operation. United are good stewards of our resources. This role supports a continual focus on responsible use of United Airlines' equipment and materials, warehouse management practices, inventory ordering and stock management, as well as waste reduction efforts. United are focused and aligned on objectives. This role supports knowledge of, and ensures compliance with United's policies and procedures, as well as the understanding and awareness of performance metrics and reports.
Vendor & Performance Management:
- Oversee management of vendor action plans
- Identify issues, operational risks, quality of product, and areas of concern using performance data, daily walkthroughs and other sources of information
- Set expectations and goals with vendor to enable the consistent delivery of quality service and product
- Engage in troubleshooting and in the moment resolution with vendors in accomplishing goals and objectives
- Drive consistency in standard work and facilitate sharing of best practices with vendor partners
- Utilize performance data to drive insights and educate/support partners
Auditing & Regulatory Compliance:
- Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements
- Support investigations into safety incidents including corrective action planning
- Facilitate partnership with United Airlines Food Safety and operational safety teams
Financial Controls
- Provide direct oversight of the day-to-day operation and conduct audits to ensure integrity of catering partner inventory management process and reporting
- Conduct spot checks evaluating inventory levels of galley equipment, food, and beverages
- Provide intelligence over key cost drivers or extraordinary cost drivers (e.g., equipment shortage, excessive oversight) as needed
Change Management:
- Provide direct support to catering partners on-site in the kitchens for new initiatives such as technology enhancements, changes to United's performance management system, new process adoption, etc.
- Partner with CSC and leadership teams to support change management and communication plans for initiatives
- Provide on-site support and monitoring of adoption and success for new initiatives
- Coordinate execution of new menu concepts and service enhancements
Leadership, Collaboration & Partnering
- Serve as a supporting liaison between Catering vendor and local airport personnel including Inflight, Airport Operations and other similar groups
- Support meetings, channels of communication and other forums for robust information sharing and planning at the local level
- Serve as point of escalation and support for Catering vendors
- Support recognition and excellence programs through recognition and commendation
- Serve as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups
- Regularly interfaces with field and CSC-based Catering leadership teams, to provide for adequate situational awareness and obtain support as needed
This position may have up to 75% travel required, and may require work outside of regular business hours.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
What’s Needed To Succeed (Minimum Qualifications)
- Bachelor's degree or 4 years of relevant work experience
- Business, Operations, Engineering or Related Fields
- Ability to work flexible schedule to cover operationally critical days of week and shifts
- Advanced skills in Microsoft Office suite
- Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
- Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
- Must be legally authorized to work in United Kingdom for any employer without sponsorship
- Must be fluent in English (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- Safety Management systems
- HACCP, PCQI or equivalent food safety certificates
Catering Operations & Logistics Lead employer: West Atlantic UK Ltd
Contact Detail:
West Atlantic UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Operations & Logistics Lead
✨Tip Number 1
Network like a pro! Reach out to people in the catering and logistics industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching United's values and recent news. Show us you’re not just another candidate; demonstrate your passion for safety and service!
✨Tip Number 3
Practice your answers to common interview questions, especially around compliance and vendor management. We want to see how you think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Catering Operations & Logistics Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Catering Operations & Logistics Lead role. Highlight your relevant experience and skills that align with the job description, especially in safety, compliance, and vendor management.
Showcase Your Communication Skills: Since strong written and oral communication skills are a must, use your application to demonstrate these abilities. Keep your language clear and professional, and make sure to proofread for any errors before hitting send!
Highlight Your Flexibility: This role requires a flexible schedule, so be sure to mention your availability in your application. If you have experience working in dynamic environments or managing change, share those examples to show you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at West Atlantic UK Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of catering operations and logistics. Brush up on United's policies, safety standards, and performance metrics. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
This role involves overseeing vendors and ensuring compliance, so be ready to share examples of how you've successfully led teams or managed projects in the past. Highlight your ability to troubleshoot and resolve issues on the spot.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing vendor relationships or conducting audits. Prepare by thinking through potential challenges and how you would address them effectively.
✨Demonstrate Your Communication Skills
Strong written and oral communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their team dynamics and communication practices.