Operations Control Centre Officer

• Work Pattern Shift working including nights and weekends
• Department: Ops Control Centre
• Responsible to: OCC Manager

Role Summary

Responsible for carrying out all daily operational activities and ensuring consistent, concise information flow with customers and group airline departments.

Ensure that all flights are ready for on-time dispatch and conform to Company and legal requirements.

Responsibilities

• Co-ordinate the short-term crewing of all operated flights in accordance with company policy and relevant legislation to achieve a safe and efficient flying programme.
• Effectively communicate with other OCC staff and update the OCC Shift Supervisor on any ongoing crewing related issues and proposed solutions.

• Carry out the following for ad-hoc flights and disrupted schedules

• Use all resources available to ensure all scheduled flights in the operational period are correctly crewed.
• Ensure revised crew schedules are compliant for the operational period.
• Ensure all travel and accommodation arrangements are made, changed or cancelled as required.
• Comprehensively hand over ongoing work and upcoming risks, challenges and opportunities to the relief shift with the aim of maintaining a robust flying schedule with respect to flight crew.
• Account for and track non-flying personnel on West Atlantic aircraft.
• Manage crew training requirements within the period of responsibility ensuring that crew do not operate with a critical training check expired and that any disrupted training is reported to the OCC Supervisor and the relevant Training Department.
• Support/assist with crew requirements e. g. accommodation and transportation as appropriate. Respond to aircrew enquiries. Update daily the flight crew management system.
• Carry out all departmental administration to the required standards, timelines and regulations.
• Ensure confidentiality of all sensitive information and data received in the OCC is maintained at all times in accordance with good practice and legislation.
• Maintain professional standards and behaviours in accordance with good practice and company policy.
• Assist the OCC Supervisor in the management of the flight schedule with Flight Watch and Flight Planning duties as required.
• Academic/Educational Requirements
• Educated to level 2
• Required Skills/Experience/knowledge
• Minimum 2 years recent Aviation Operations experience, preferably in an airlines operational control or crew planning environment
• Sound knowledge and understanding of FDP Limitations
• Proven ability to work under pressure
• Use of aviation specific computer software including flight planning and ops control
• Effective and proven positive interpersonal skills and a demonstrable ability to work within a team.
• Attention to detail and numeracy skills.
• Terms
• Initial Salary £30,554
• 22 shifts Holidays
• Mix of 12-hour night and day shifts on a fixed pattern 0600-1800 / 1800-0600.
• Pension 2% employee 6% Employer
• Employee Assistance Programme
• Private Medical Insurance
• Electric Car Scheme
• Cycle to Work Scheme
• The OCC Career Pathway
• First Year - Internal Training, Coaching
• Second Year - UK Aviation Diploma (NVQ Level 3). Promotion to Senior Operations Officer (£34,572*)
• Years 3-5 - Consolidation, Experience Building, Upskilling, Eligible for promotion to OCC supervisor (£39,931*)
• Beyond to further opportunities - Duty Manager Course, Level 3 Leadership Diploma (£43,581*)
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