If you are looking for a varied, challenging and rewarding role, West and North London offers an excellent opportunity to make a real difference to local residents.
This is an exciting time to work in commissioning as the NHS continues to evolve. We support career development at every stage and encourage staff to build on their strengths through ongoing learning and training opportunities.
We work closely with partner organisations across West and North London to deliver the best possible care for local communities and remain committed to equality and diversity.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1
West and North London Integrated Care Board is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
An exciting opportunity has emerged for 2 Registration Authority Agents to join our team and contribute to the ICB’s ongoing expansion of Smartcard-enabled applications.
In essence, the RA facilitates the Identity & Access Management (IAM) process for the ICB by conducting thorough identity checks, issuing Smartcards, and allocating access based on positions for utilization across various clinical applications.
The ideal candidate will conduct appointments independently, both in-office and remotely. They will also offer continuous technical support related to Smartcards and associated software, providing precise, clear, and concise information, often of a technical nature, to assist with problem-solving and appropriate referrals.
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Key Responsibilities:
- Ensure the continuous provision of the ICB’s RA service to facilitate timely access for clinical and support staff.
- Maintain accurate and up-to-date records of all RA service activities in compliance with the Data Protection Act and other Information Governance regulations.
- Adhere to all National and ICB policies and procedures regarding registration for NHS CRS Smartcard applications.
- Train and support staff in the introduction of Smartcards for accessing clinical systems.
- Perform RA Activities in accordance with ICB policies and procedures, including:
- User registration
- Verification of user ID checks to e-GIF level 3 and taking photos
- Creation of user NHS Spine UUID accounts
- Production and issuance of Smartcards
- Ensuring compliance with Smartcard usage terms and conditions
- Role profile maintenance/administration, including adding, changing, deactivating, and revoking role profiles
- Handling user suspension and resetting PIN/Passcode
- Smartcard certificate renewal and replacement for lost or damaged cards
- Incident reporting and monitoring of user access and Smartcard use
- Offering appropriate training, process advice, and guidance
- Diagnosing and resolving RA-related problems, as well as referring non-RA related issues to the relevant department.
Working for our organisation
WNL ICB is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We’re committed to improving the health and experience of our patients and residents, working with partners across the West and North London Integrated Care System - including Councils, providers, GPs and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.
It is an exciting time to be joining NCL ICB – we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to
better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.
Detailed job description and main responsibilities
Please see attached Job Description for main responsibilities
Experience of working as an RA Agent
- Experience in supporting users of critical systems in demanding environment.
- Experience Supporting Projects in an NHS environment.
- Proficient in ICT facilities and tools including: e-mails, MS Office (Outlook, Word, Excel and Power point).
- Experience of providing RA training and production of user guides, communicating in a way
- Experience of using the NHS Spine User Directory (SUD), Care Identity Service (CIS) and Care Identity Management (CIM).
- Experience of providing RA training and production of user guides, communication in a way that is understood by all involved.
- Experience in producing standard reports and analysis to support business/RA planning.
Closing date: 14th October 2026
Proposed Date of Interview: 19th October 2026
We reserve the right to close any vacancies when we have received sufficient applications to shortlist.
Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.
Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.
Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your appointment within the organisation.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.
Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service (NLPSS). As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.
The West and North London Integrated Care Board (WNL ICB) uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this role, you accept in the event you are successful that your personal data may be transferred between NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.
RA Analyst in London employer: West and North London ICB
NHS West and North London is an exceptional employer, offering a dynamic work environment where you can truly make a difference in the lives of local residents. With a strong commitment to career development, ongoing training, and a collaborative culture, we empower our staff to excel in their roles while promoting equality and diversity. Join us in shaping the future of healthcare for women, babies, children, and young people across one of the most diverse health systems in the UK.
