At a Glance
- Tasks: Lead and manage complex care for adults with mental health and learning disabilities.
- Company: Join NHS West and North London, a key player in local health services.
- Benefits: Enjoy career development, flexible working, and a commitment to equality and diversity.
- Other info: Collaborative environment with strong focus on community health and wellbeing.
- Why this job: Make a real difference in people's lives while advancing your career in healthcare.
- Qualifications: Must be a registered nurse or AHP with experience in complex care.
The predicted salary is between 30600 - 37400 £ per year.
If you are looking for a varied, challenging and rewarding role, West and North London offers an excellent opportunity to make a real difference to local residents. This is an exciting time to work in commissioning as the NHS continues to evolve. We support career development at every stage and encourage staff to build on their strengths through ongoing learning and training opportunities. We work closely with partner organisations across West and North London to deliver the best possible care for local communities and remain committed to equality and diversity.
Job overview: As WNL ICB prepares to delegate complex care and all age continuing healthcare to a local provider, this will be an exciting opportunity to be part of the implementation of the roles and team that will play a major part in the ICB maintaining its statutory duties for complex care and all age continuing healthcare.
We are looking for an experienced and motivated clinical professional to join our Complex Care team as Complex Care Manager (Adults / Mental Health / Learning Disabilities & Autism). This is a key role within the ICB, supporting the delivery of high-quality, person-centred commissioning for individuals with complex and long-term health needs. You will provide clinical expertise, assurance and operational leadership, ensuring services are delivered in line with statutory responsibilities, national frameworks and best practice.
About You
- Registered Nurse or AHP with current professional registration
- Educated to Master’s level or equivalent experience
- Strong knowledge of CHC, AACC, Section 117 and relevant legislation
- Experience in complex care / continuing care at senior level
- Experience of MDT panels, care planning, and legal/complaints processes
Skills & Attributes
- Strong clinical decision-making and judgement
- Ability to manage complex, sensitive and contentious situations
- Excellent communication, negotiation and influencing skills
- Ability to work effectively in a fast-paced, high-pressure environment
- Strong relationship-building skills across multi-disciplinary teams
Key Responsibilities
- Provide clinical leadership and expertise in All Age Continuing Care (AACC) and complex care
- Support and ratify CHC and Children’s Continuing Care eligibility decisions
- Manage appeals, disputes, retrospective claims and legal cases
- Lead on complaints, SARs and FOIs within the complex care portfolio
- Oversee and contribute to contract management, performance and quality assurance of delegated providers
- Work with system partners to ensure robust care planning and case management
- Develop and implement quality assurance and audit processes
- Analyse data and performance information to support service improvement
- Provide clinical advice and support to commissioning colleagues and wider teams
Key Priorities
- Ensure robust, consistent and compliant decision-making for complex care funding
- Deliver high-quality, person-centred care packages
- Strengthen provider oversight and performance management
- Improve the handling of appeals, complaints and legal processes
- Support service improvement and pathway development
- Ensure compliance with national frameworks, legislation and governance requirements
Working Relationships
You will work collaboratively across the system, including:
- ICB Nursing Directorate and Complex Care team
- Delegated provider complex care teams
- NHS England and regional quality teams
- Local Authorities
- Provider organisations and multidisciplinary teams
West and North London ICB is committed to promoting equality, diversity and inclusion. We strive to ensure our workforce reflects the rich diversity of the communities we serve, and we strongly encourage applications from candidates from underrepresented groups. We recognise that a healthy work-life balance is essential to the wellbeing and productivity of our staff. We aim to consider all flexible working requests in a fair and open way, balancing the needs of our organisation with those of our employees.
Complex Care Manager – Adults/ MH/LDA in London employer: West and North London ICB
NHS West and North London is an exceptional employer, offering a dynamic and fulfilling work environment where you can truly make a difference in the lives of local residents. With a strong commitment to career development, equality, and diversity, we provide ongoing training opportunities and foster a collaborative culture that empowers our staff to thrive. Working in this vibrant area not only allows you to engage with diverse communities but also positions you at the forefront of innovative healthcare commissioning.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Manager – Adults/ MH/LDA in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like West and North London ICB.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at West and North London ICB.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like West and North London ICB, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Complex Care Manager – Adults/ MH/LDA in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at West and North London ICB.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at West and North London ICB.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to West and North London ICB. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at West and North London ICB. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at West and North London ICB
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research West and North London ICB’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
