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- Tasks: Schedule work for operational staff, manage customer incidents, and maintain accurate information.
- Company: Join YTL UK, a leading water and sewerage company with diverse opportunities.
- Benefits: Enjoy flexible hours, 25 days holiday, healthcare package, and discounts from 3,000+ retailers.
- Why this job: Be part of a supportive team, develop your skills, and contribute to community service.
- Qualifications: Positive attitude, excellent communication skills, and knowledge of Microsoft Office required.
- Other info: 12-month contract with evening and weekend shifts; training provided for scheduling systems.
The predicted salary is between 24000 - 36000 £ per year.
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Are you enthusiastic, motivated and able to multitask and solve problems? If so, we have a great opportunity within our Divisional Scheduling team.
This is a 12-month fixed-term contract working 18 hours per week.
What you\’ll do
In this varied role, you will:
- be responsible for scheduling work for our operational staff across the business, maximising the efficient use of their time and resources by organising tasks to obtain the best work and travel efficiency to reduce overtime, mileage and fuel costs within the required service level agreements (SLAs)
- be required to raise requests for reactive work to be carried out and prioritise appropriately
- work in our control room, maintaining accurate up to date information about changes within the business and demonstrating outstanding customer service skills
- manage contacts throughout the journey of customer incidents ensuring customers are kept informed on progress and provide effective scheduling of reactive customer incidents to field staff
- assist with the management of sewerage incidents, identifying priority service customers
- help manage call volumes by handling a variety of household and non-household operations.
In this role, you will work on a standby rota, which includes evenings and weekends, and participate in a shift rota.
Please see the working patten below:
Week 1 – Monday – Friday 1600 – 2200
Week 2 – Saturday/ Sunday 07:00-19:00/ 09:00-21:00
Week 3 – Standby
What you\’ll need
To succeed in this role, we are looking for:
- a positive team player, who has outstanding customer service and communication skills and a positive approach
- excellentprioritisation skills and ability to work under pressure
- knowledge of Microsoft Word, Excel, and Outlook.
Training will be provided for all other scheduling systems.
What you\’ll receive
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days\’ holiday rising to 28 with length of service.
- The opportunity to buy up to ten days\’ holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
- YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community.
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors.
- YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space.
- Plus a number of other retail,environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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Out of Hours Scheduler employer: Wessex Water
Contact Detail:
Wessex Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Scheduler
✨Tip Number 1
Familiarise yourself with the scheduling systems used in similar roles. Even though training will be provided, having a basic understanding of scheduling software can give you an edge and show your proactive approach.
✨Tip Number 2
Highlight your customer service experience during any informal discussions or networking opportunities. This role requires outstanding communication skills, so demonstrating your ability to manage customer interactions effectively will be crucial.
✨Tip Number 3
Practice your multitasking skills in real-life scenarios. You might want to simulate a busy environment where you have to prioritise tasks under pressure, as this is a key aspect of the job.
✨Tip Number 4
Connect with current employees on professional networking sites. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Out of Hours Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Out of Hours Scheduler role. Emphasise your customer service skills, multitasking abilities, and any experience with scheduling or operational roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed tasks under pressure and your ability to prioritise effectively, as these are key aspects of the job.
Highlight Technical Skills: Since knowledge of Microsoft Word, Excel, and Outlook is required, ensure you mention your proficiency in these tools. If you have experience with other scheduling systems, be sure to include that as well.
Showcase Teamwork and Communication: In your application, provide examples of how you've worked as part of a team and communicated effectively with customers or colleagues. This will demonstrate your fit for the positive team player aspect of the role.
How to prepare for a job interview at Wessex Water
✨Show Your Multitasking Skills
During the interview, be prepared to discuss specific examples of how you've successfully managed multiple tasks at once. This role requires excellent prioritisation skills, so demonstrating your ability to juggle various responsibilities will impress the interviewers.
✨Highlight Customer Service Experience
Since outstanding customer service is a key requirement for this position, share experiences where you provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with Scheduling Systems
While training will be provided, showing that you have a basic understanding of scheduling systems or similar software can set you apart. Mention any relevant experience with Microsoft Word, Excel, and Outlook, as these are essential tools for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached and resolved problems in previous roles. This job involves managing incidents and ensuring efficient scheduling, so showcasing your problem-solving skills will be crucial during the interview.