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- Tasks: Lead a dynamic team to enhance customer support for Microsoft Dynamics 365.
- Company: Wessex Water is a top-performing utility company serving millions in the South West.
- Benefits: Enjoy 25 days holiday, career progression, healthcare perks, and a new electric car option.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Join a diverse team focused on innovation and customer satisfaction in a supportive environment.
- Qualifications: Experience with Dynamics delivery and customer relations; Power Platform skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
As the new Dynamics Support Team Leader, you will provide the business with a service and support experience in the use of Microsoft Apps and Dynamics 365.
This role\’s primary objective is to deliver an exceptional experience and ensure our customers get the most from Dynamics 365.
What you\’ll do
In this varied role, you will:
- lead activities for our Support, Admin and Functional Consultant team, driving improvements through effective management of suppliers
- balance project deliverables against business support requirements, ensuring projects are delivered and high standards of customer support are maintained
- be responsible for operational performance, striving for excellence, whilst contributing to the strategic direction and continuous improvement of the wider Dynamics Competency Centre
- ensure that the team embodies the IT charter in all their interactions and works closely with the IT teams
- provide line management, support, training and guidance to team members
- ensure appropriate skills and resources are available during the ‘supported hours\’ of business applications
- recruit for team members within the Support, Admin and Functional Consultant team, working with the Dynamics Competency Centre Manager to ensure high-quality candidates grow and thrive
- act as an escalation point where necessary, monitoring customer feedback and ensuring good working relationships with customers
- monitor and manage our ticket queues, delegating where necessary to ensure adherence to SLA, ITIL principles and best practice
- regularly review and manage licences and storage utilisation, ensuring straightforward back charging to business directorates and maximising our return on investment in Dynamics licence renewals
- ensure functional requirements and product designs produced by Functional Consultants within the team are timely, meet business requirements and are completed to a high standard, ensuring the future success and long-term adoption of D365 within the organisation
- ensure the team meets project deadlines while maintaining high-quality support to the business, balancing project needs against support requirements.
What you\’ll need
In this role, you\’ll need:
- experience within a Dynamics delivery function, working in an enterprise environment, ideally aligned with ITIL practice
- experience managing business stakeholder relationships
- to be customer-focused
- practical Power Platform and Power Apps experience. Qualifications, including Power Platforms Fundamentals (PL-900), would be beneficial
- Dynamics Customer Engagement, particularly the Field Service and Customer Service modules. Qualifications, including Field Service Functional Associate (MB-240), would be beneficial
- Dynamics Finance and Operations. Qualifications, including Dynamics ERP Fundamentals (MB-920), would be beneficial
- Azure Dev Ops. Qualifications, including Azure Fundamentals (AZ-900), would be beneficial.
What you\’ll receive
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days\’ holiday rising to 28 with length of service.
- The opportunity to buy up to ten days\’ holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
- YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
- YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
- plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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Dynamics Support Team Leader employer: Wessex Water
Contact Detail:
Wessex Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Support Team Leader
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its various modules, especially Customer Engagement, Field Service, and Finance and Operations. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with current employees at Wessex Water or in similar roles within the industry. Engaging with them on platforms like LinkedIn can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with ITIL practices and how you've managed stakeholder relationships in previous roles. Being able to provide specific examples will demonstrate your capability to handle the responsibilities of the Dynamics Support Team Leader position.
✨Tip Number 4
Showcase your leadership skills by discussing any past experiences where you led a team or project. Highlight how you drove improvements and maintained high standards of customer support, as these are key aspects of the role you're applying for.
We think you need these skills to ace Dynamics Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Dynamics delivery and ITIL practices. Emphasise any leadership roles you've held, particularly in managing support teams or projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can enhance the user experience with Dynamics 365. Mention specific examples of how you've driven improvements in previous roles.
Highlight Relevant Qualifications: List any qualifications related to Microsoft Apps, Power Platform, or Dynamics modules that you possess. If you have certifications like PL-900 or MB-240, make sure they stand out in your application.
Showcase Your Management Skills: Discuss your experience in providing training and support to team members. Highlight any successful recruitment efforts or team-building initiatives you've led, as these are crucial for the role.
How to prepare for a job interview at Wessex Water
✨Showcase Your Dynamics Experience
Make sure to highlight your experience with Microsoft Dynamics 365 and any relevant modules, especially Field Service and Customer Service. Be prepared to discuss specific projects where you successfully implemented or supported these applications.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to show your ability to manage and motivate a team. Prepare examples of how you've led teams in the past, focusing on your approach to training, support, and performance management.
✨Understand ITIL Principles
Since the role involves managing support and project deliverables, having a solid understanding of ITIL practices is crucial. Brush up on ITIL concepts and be ready to explain how you've applied them in previous roles.
✨Prepare for Customer-Focused Scenarios
This position requires a strong customer focus. Think of scenarios where you've gone above and beyond for customers or resolved conflicts effectively. Be ready to share these stories to demonstrate your commitment to customer satisfaction.