At a Glance
- Tasks: Support vulnerable customers and deliver exceptional service in a busy customer care centre.
- Company: Join YTL UK, part of an international group with a diverse range of services.
- Benefits: Enjoy 25 days holiday, career progression, and a healthcare package.
- Other info: Flexible working hours and a supportive environment with mental health resources.
- Why this job: Make a real difference in people's lives every day while developing your skills.
- Qualifications: Enthusiastic, organised, and great at problem-solving with good IT skills.
The predicted salary is between 30000 - 42000 € per year.
Join our award-winning customer service centre and help us support the customers who need us most. Are you passionate about delivering excellent customer service? Do you want to work in a role where you can make a real difference to people's lives every single day? If so, this could be the perfect opportunity for you.
We're looking for a dedicated and motivated Customer Care Coordinator to join our busy, award-winning customer service department in Bath.
What you'll do
- You’ll play a crucial role in supporting our Priority Services Register (PSR), helping ensure our most vulnerable customers receive the care and communication they need, especially during service interruptions.
- You will also:
- add customers to our Priority Services Register through referrals and data-share channels
- provide proactive outbound communication during planned and unplanned works, including calls and SMS campaigns
- manage inbound PSR referrals via our Hunt Group line and assist with customer enquiries
- support our operational live chat team to deliver swift, effective customer service
- attend cross-department customer vulnerability meetings
- work one 11.30am to 8pm shift each week
- take part in our monthly standby rota for business resilience purposes (on average, one standby per month allocated).
What you'll need
- You’ll be enthusiastic, organised and able to handle multiple priorities with confidence. You will thrive in a fast-paced setting and can stay calm and focused under pressure.
- You’ll also bring:
- a flexible and positive approach to changing demands
- strong problem-solving skills and great attention to detail
- good IT skills, including Microsoft Word, Excel and Outlook
- a passion for helping customers and delivering exceptional service.
What you'll receive
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to sell up to five days of holiday every year.
- The opportunity to buy up to ten days of holiday each year (subject to conditions).
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- Access to an interactive health and wellbeing platform.
- Support from trained mental health first aiders.
- A £1,000 referral fee if you recommend someone who is successfully recruited by us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
- YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
- YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us. You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Customer Care Coordinator in Bath employer: Wessex Water
At YTL UK, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Bath. Our award-winning customer service centre not only provides meaningful opportunities to make a difference in the lives of our vulnerable customers but also fosters employee growth through extensive career progression and professional development. With generous benefits such as a combined pension contribution of up to 20%, enhanced family leave, and a commitment to diversity and inclusion, we ensure that our team members feel valued and empowered every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Bath
✨Tip Number 1
Get to know the company! Research YTL UK and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to be clear and empathetic. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of our team at YTL UK.
We think you need these skills to ace Customer Care Coordinator in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share specific examples of how you've delivered excellent service in the past, as this will resonate with us and show that you're a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the job description. We want to see how your background fits into our customer care team, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and passion for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application reaches us quickly and efficiently, and you'll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at Wessex Water
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples of how you've delivered it in the past. This will show your passion for helping customers and your ability to thrive in a fast-paced environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your strong problem-solving skills and attention to detail, which are crucial for the role.
✨Familiarise Yourself with the PSR
Research the Priority Services Register (PSR) and understand its importance. Be ready to explain how you would support vulnerable customers and ensure they receive the care they need. This shows that you're proactive and genuinely interested in making a difference.
✨Show Enthusiasm and Flexibility
During the interview, convey your enthusiasm for the role and your flexible approach to changing demands. Share examples of how you've adapted to new challenges in previous jobs. This will demonstrate that you can stay calm and focused under pressure, which is essential for this position.
