At a Glance
- Tasks: Support the reception team and develop leadership skills while engaging with patients.
- Company: Portsdown Group Practice, a supportive healthcare environment.
- Benefits: Gain supervisory experience and work in a dynamic team setting.
- Other info: Flexible hours required for covering leave; great opportunity for career advancement.
- Why this job: Perfect for those wanting to grow in a customer-facing role while leading a team.
- Qualifications: Experience in a receptionist or customer-facing role is essential.
The predicted salary is between 25000 - 30000 £ per year.
Senior Receptionist - Portsdown Group Practice
We’re looking for an experienced individual in a customer-facing role who is ready to take the next step in their career. As our Senior Receptionist, you’ll continue to work as part of our busy reception team while supporting the Surgery Team Leader with the day-to-day running of the site and deputising during periods of leave or absence. This is an excellent opportunity to develop leadership skills in a supportive environment without moving away from patient-facing work.
Main duties of the job
This role is ideal for an experienced receptionist or customer facing individual who enjoys supporting colleagues and wants to build supervisory experience. You’ll continue working as part of the reception team while developing leadership skills with the support of an experienced Surgery Team Leader and management team.
Please make sure you read the attached Vacancy Pack and Job Description for further important information about working hours, and to assist in writing your application. Some flexibility is required to provide cover for planned annual leave and occasional short-notice absence.
#J-18808-LjbffrSenior Receptionist in Portsmouth employer: Wessex LMCs Ltd.
Bramblys Grange Medical Partnership is an exceptional employer, offering a supportive and collaborative work environment in the heart of Basingstoke. With a commitment to professional development and flexible working patterns, we empower our GPs to thrive both clinically and personally. Our practice not only boasts a strong multidisciplinary team but also prioritises excellence in patient care, making it a rewarding place for those looking to make a meaningful impact in General Practice.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wessex LMCs Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wessex LMCs Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Receptionist in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wessex LMCs Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Wessex LMCs Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wessex LMCs Ltd.!
How to prepare for a job interview at Wessex LMCs Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
