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- Tasks: Lead the Network Operations team and manage technical support for our broadband services.
- Company: Wessex Internet is a fast-growing provider delivering full-fibre broadband across rural Southwest England.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a 75% discount on our services.
- Why this job: Join a dynamic team focused on personal growth and making a real impact in rural connectivity.
- Qualifications: Experience in network operations and team management, with a full UK driving licence required.
- Other info: Based in Blandford Forum, this role offers a competitive salary and opportunities for career progression.
The predicted salary is between 34000 - 51000 £ per year.
About Wessex Internet
We are a fast-growing, innovative Internet provider, delivering full-fibre broadband across rural areas in the Southwest, including Dorset, Somerset, New Forest, and now expanding our network into Wiltshire. Dedicated to delivering lightning-fast broadband to thousands of countryside homes and businesses, we are different to most Alt Nets in that we design, build, and operate our own network to ensure every connection meets our high standards. Late last year, we celebrated an exciting milestone in connecting our 10,000th customer to our full-fibre service. This achievement highlights our commitment to exceptional customer service and is reflected in our customer reviews and trust pilot scores. We’re a growing business built on teamwork, where each contribution is valued and has a part to play in our successes. With a focus on personal and professional growth, we offer endless opportunities to make an impact. As we continue to grow, we are seeking passionate individuals to join our team.
About the Role
We are looking for an ambitious NOC Manager to lead our Network Operations team based at our Blandford Headquarters, 40 minutes north of Bournemouth. The successful candidate will have a background in network operations, preferably within an ISP environment and have experience managing technical customer support teams. Wessex Internet is passionate about providing best in class customer experience and we see the response to technical and network issues as central to delivering on that promise. Reporting directly to the CTO this role will be responsible for defining the professional approach to network operations as we grow and leading the team to improve our systems and processes to provide an ever-better service in an ever more efficient manner. The successful candidate will undergo a structured induction and agree a probationary training plan. At Wessex we’re proud to offer on-going development and career opportunities.
Responsibilities
- Responsible for company’s NOC teams ensuring effective management of staff and performance
- Development and enrichment of processes and procedures
- Identify and act on opportunities for continual improvement and continual development to incident response and technical network support
- Setting operational network KPI’s/OKRs and personnel targets with the CTO and ensuring those KPI’s and targets are met
- Develop operational process and procedures as new technology is brought online
- Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets
- Pro-active and Re-active management of 3rd party network provider faults and problems
- Manage technical aspect of enterprise customer on boarding and in-life management
- Identify and feedback on issues/challenges which may hinder the team’s progress
- Ensure teamwork is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager
- Developing existing Network management and ticketing tools on a CI/CD basis
- Performance management of the network utilising existing tools to provide detailed reports
- Provide detailed technical solution support to Sales team, POC for any technical queries regarding network and service capabilities
- Work with the CTO to further develop and enhance current and future internal and externally facing products and services
- Product & service roadmap development ownership, responsible for the identification of new products and services from concept to launch
- Planned Works coordination with internal and external parties ensuring customers are at the forefront of any impacting service changes
- Proactive day-to-day management of network engineer location whereabouts to enable effective fault management
Requirements
- Previous experience as NOC Manager or demonstrable technical team management experience
- Proven track record of leading and delivering improved or sustained performance
- Confidence to support positive working culture and uphold Wessex Internet Values
- Knowledge and experience of dealing with data and connectivity products & services
- Accustomed to working in a multi-vendor environment
- Ability to work in a dynamic and fast paced environment
- A full UK driving license
- ITIL v4 Foundation Qualification
Advantageous to the role:
- Network and security qualifications (CISSP, CCNA/P)
- Exposure to ITIL or eTOM frameworks
- Change Management experience
Benefits
- 25 days of annual leave
- The option to buy or sell an additional 5 days holiday
- Enhanced Family Pay
- Private Medical Insurance
- Life Assurance
- Income Protection
- Cycle to Work Scheme
- Tech Scheme
- Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
- Regular social events
- 75% discount to Wessex Internet package
Salary: £40-60K +10% bonus
Hours: 40 hours per week, Monday - Friday + OOH Rota
Location: Blandford Forum, Dorset
Holiday: 25 days plus bank holidays
NOC Manager employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Manager
✨Tip Number 1
Familiarise yourself with Wessex Internet's mission and values. Understanding their commitment to exceptional customer service and teamwork will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Research the latest trends in network operations and ISP environments. Being knowledgeable about current technologies and practices will not only impress the interviewers but also demonstrate your proactive approach to staying updated in the field.
✨Tip Number 3
Prepare specific examples of how you've successfully managed technical teams or improved processes in previous roles. Highlighting your experience with KPIs and incident response will show that you're ready to take on the responsibilities of the NOC Manager position.
✨Tip Number 4
Network with current or former employees of Wessex Internet through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace NOC Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations and technical team management. Use specific examples that demonstrate your ability to lead teams and improve performance, as these are key aspects of the NOC Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your understanding of the ISP environment. Mention how your previous experiences align with Wessex Internet's values and goals, particularly in improving systems and processes.
Highlight Relevant Qualifications: If you have any network and security qualifications (like CISSP or CCNA), be sure to mention them. Also, include your ITIL v4 Foundation Qualification if applicable, as this could give you an edge in the application process.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to identify and act on opportunities for continual improvement. This is crucial for the NOC Manager position, where proactive management of network issues is essential.
How to prepare for a job interview at Wessex Internet
✨Understand the Company Culture
Before your interview, take some time to research Wessex Internet's values and culture. They pride themselves on teamwork and personal growth, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Technical Expertise
As a NOC Manager, you'll need to demonstrate your knowledge of network operations and technical support. Be ready to share specific examples from your past experience that highlight your skills in managing teams and improving processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've successfully managed incidents or improved operational efficiency, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for network expansion or how they measure success in the NOC team. This shows your genuine interest in the role and the company.
