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- Tasks: Provide top-notch technical support and assist customers via phone and email.
- Company: Leading broadband provider in the UK with a focus on customer satisfaction.
- Benefits: Salary up to £29,000, flexible shifts, and great perks.
- Why this job: Join a growth-focused team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 17400 - 34800 £ per year.
A broadband provider in the UK is seeking a Customer Support Advisor to serve as the first point of contact for customers via phone and email.
Key responsibilities include:
- Providing technical support
- Logging interactions in Salesforce
- Escalating complex queries as necessary
Ideal candidates will be excellent communicators with previous customer service experience. The role involves shift work and offers a salary of up to £29,000, plus various benefits.
Customer Support Advisor | Growth‑Focused Tech Help in New Milton employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor | Growth‑Focused Tech Help in New Milton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will boost our confidence and help us articulate our problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows that we’re engaged and eager to learn more about how we can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Support Advisor | Growth‑Focused Tech Help in New Milton
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Support Advisor, you'll need to be a top-notch communicator. Make sure your written application reflects this by being clear, concise, and friendly. Use a tone that matches the job description to show us you understand what we're looking for!
Highlight Relevant Experience: We want to see your previous customer service experience shine through! In your application, mention specific roles or situations where you've provided excellent support. This helps us see how you'd fit into our team and handle customer queries.
Be Tech-Savvy: Since this role involves technical support, don’t forget to mention any relevant tech skills or experiences you have. If you've worked with tools like Salesforce before, let us know! It’ll give us confidence in your ability to tackle those complex queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Wessex Internet
✨Know Your Tech Stuff
Brush up on common technical issues related to broadband services. Be ready to discuss how you would troubleshoot problems and provide solutions, as this will show your potential employer that you’re proactive and knowledgeable.
✨Master Salesforce Basics
Since logging interactions in Salesforce is part of the job, familiarise yourself with its basic functionalities. If you can demonstrate a basic understanding of how to use it during the interview, it’ll give you an edge over other candidates.
✨Show Off Your Communication Skills
As a Customer Support Advisor, communication is key. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise, and don’t hesitate to ask clarifying questions if needed.
✨Prepare for Shift Work Questions
Since the role involves shift work, be prepared to discuss your availability and how you manage work-life balance. Showing that you’re flexible and can handle varying schedules will reassure them that you’re a good fit for the team.
