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- Tasks: Be the friendly voice for customers, providing support via phone and email.
- Company: Join Wessex Internet, an award-winning broadband provider transforming rural connectivity.
- Benefits: Enjoy full training, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Great opportunity for career growth in a fast-growing company.
The predicted salary is between 28800 - 43200 £ per year.
Wessex Internet is an award-winning and fast-growing broadband provider, transforming rural connectivity across the South West. As we continue expanding into the New Forest, Wiltshire, and South & West Dorset, we’re looking for a friendly, proactive, and customer-focused Customer Support Advisor to join our team.
As a Customer Support Advisor, you’ll be the friendly first point of contact for our customers, whether by phone or email. Your role is to listen, understand, and provide the right support, while escalating queries when needed.
You’ll receive full training, equipping you to confidently handle a wide range of enquiries, from basic technical support to more complex issues.
Customer Support Advisor in New Milton employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in New Milton
✨Tip Number 1
Be yourself during interviews! We want to see your personality shine through. Show us how friendly and proactive you can be, just like the Customer Support Advisor we’re looking for.
✨Tip Number 2
Research Wessex Internet before your interview. Knowing about our mission to transform rural connectivity will help you connect with us and show that you’re genuinely interested in being part of our team.
✨Tip Number 3
Prepare some questions to ask us! This shows you’re engaged and eager to learn more about the role and the company. Plus, it’s a great way to demonstrate your customer-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes it easier for us to keep track of your journey with us.
We think you need these skills to ace Customer Support Advisor in New Milton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Application: Make sure to customise your application for the Customer Support Advisor role. Highlight any relevant experience or skills that show you’re customer-focused and ready to tackle enquiries head-on.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their queries. Avoid jargon and make it easy for us to understand your message.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Wessex Internet!
How to prepare for a job interview at Wessex Internet
✨Know the Company
Before your interview, take some time to research Wessex Internet. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. This will demonstrate your proactive and friendly approach.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for the role, as it shows that you can listen and respond appropriately to customer needs.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, training processes, or company culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
