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- Tasks: Provide top-notch technical support and assist customers via phone and email.
- Company: Dynamic broadband provider focused on customer satisfaction.
- Benefits: Salary up to £29,000, flexible shifts, and great perks.
- Why this job: Join a growth-focused team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 17400 - 34800 £ per year.
A broadband provider in the UK is seeking a Customer Support Advisor to serve as the first point of contact for customers via phone and email.
Key responsibilities include:
- Providing technical support
- Logging interactions in Salesforce
- Escalating complex queries as necessary
Ideal candidates will be excellent communicators with previous customer service experience. The role involves shift work and offers a salary of up to £29,000, plus various benefits.
Customer Support Advisor | Growth‑Focused Tech Help employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor | Growth‑Focused Tech Help
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their products, services, and customer support approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when it comes to handling real-life queries.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips on how to stand out during the interview process!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you're serious about joining our team. So, don’t wait – get your application in today!
We think you need these skills to ace Customer Support Advisor | Growth‑Focused Tech Help
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Support Advisor, you'll need to be a pro at communicating. Make sure your written application reflects your ability to convey information clearly and concisely. Use simple language and avoid jargon to keep it relatable.
Highlight Relevant Experience: We want to see your customer service experience shine! In your application, mention any previous roles where you provided support or solved problems for customers. This will show us you're ready to tackle the challenges of this role.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the job description. Mention specific skills that align with the responsibilities, like technical support or using Salesforce, to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wessex Internet
✨Know Your Tech Stuff
Brush up on common technical issues related to broadband services. Be ready to discuss how you would troubleshoot problems and provide solutions, as this will show your potential employer that you’re proactive and knowledgeable.
✨Master Salesforce Basics
Since logging interactions in Salesforce is a key part of the role, familiarise yourself with the platform. If you’ve used it before, be prepared to share specific examples of how you’ve navigated it effectively in past roles.
✨Show Off Your Communication Skills
As an excellent communicator, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can handle various customer personalities.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your availability and how you manage work-life balance. Highlight any previous experience with flexible hours to demonstrate your adaptability and commitment.
