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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join Wessex Internet, a fast-growing provider revolutionising broadband in rural areas.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Be part of a mission to deliver lightning-fast broadband to communities.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Opportunity to grow within a dynamic and innovative company.
The predicted salary is between 28800 - 43200 £ per year.
About Wessex Internet
Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to the community.
About the company
Wessex Internet, founded in 2012, is a superfast fibre and fixed-wireless Internet service provider. Coverage extends across 100 communities across Dorset, Wiltshire and Somerset. We operate our own fibre and fixed-wireless network.
Customer Support Advisor employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Wessex Internet's services and values. Understanding their commitment to providing high-quality broadband in rural areas will help you align your answers during the interview with their mission.
✨Tip Number 2
Prepare to discuss your experience in customer support. Think of specific examples where you've successfully resolved customer issues or improved service delivery, as this will demonstrate your capability for the role.
✨Tip Number 3
Show your enthusiasm for technology and internet services. Being passionate about the industry can set you apart from other candidates, so be ready to share your thoughts on current trends in broadband and customer service.
✨Tip Number 4
Network with current or former employees of Wessex Internet if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Wessex Internet's mission and values. Highlight your passion for providing excellent customer service and how it aligns with their goal of delivering fantastic service to the community.
Tailor Your CV: Make sure your CV reflects relevant experience in customer support roles. Emphasise skills such as communication, problem-solving, and empathy, which are crucial for a Customer Support Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Wessex Internet
✨Research the Company
Before your interview, take some time to learn about Wessex Internet. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication skills are essential. Be prepared to demonstrate how you can clearly and effectively communicate with customers. Use examples from your past experiences where you successfully resolved issues or helped customers.
✨Prepare for Scenario-Based Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or technical issues, and explain how you approached these challenges.
✨Express Your Passion for Community Service
Wessex Internet is passionate about serving rural communities. Share any relevant experiences or motivations that align with this mission. Showing that you care about making a positive impact in the community can set you apart from other candidates.
