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- Tasks: Be the friendly first point of contact for customers, providing support via phone and email.
- Company: Join Wessex Internet, an award-winning broadband provider transforming rural connectivity.
- Benefits: Starting salary up to £29,000, 33 days holiday, private medical insurance, and staff discounts.
- Why this job: Make a real difference in rural communities while developing your customer service skills.
- Qualifications: Confident communicator with at least 1 year of customer service experience.
- Other info: Enjoy career growth opportunities and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Wessex Internet is an award-winning and fast-growing broadband provider, transforming rural connectivity across the South West. As we continue expanding into the New Forest, Wiltshire, and South & West Dorset, we’re looking for a friendly, proactive, and customer-focused Customer Support Advisor to join our team.
As a Customer Support Advisor, you’ll be the friendly first point of contact for our customers, whether by phone or email. Your role is to listen, understand, and provide the right support, while escalating queries when needed.
You’ll receive full training, equipping you to confidently handle a wide range of enquiries, from basic technical support to account management. If you’re an excellent communicator who thrives on helping people, we’d love to hear from you.
What’s in it for you
- A starting salary of up to £29,000, dependent on experience.
- 25 days holiday + bank holidays, with the option to buy/sell up to 5 days.
- Private medical insurance, life assurance & income protection.
- Cycle to Work & Tech purchase schemes.
- Enhanced family leave policies.
- Staff broadband discount (75%).
- High street discounts on 100+ brands.
- Summer & Christmas team socials.
- Career development opportunities – Whether you want to lead a team or learn new skills, we’ll support your growth in our fast-moving business.
What you’ll be doing
- Be the first point of contact for customers by phone and email.
- Follow support processes and escalate complex issues to your Team Leader when required.
- Work towards Service Level Agreement (SLA) targets and help your team achieve them.
- Log all interactions accurately in Salesforce and follow up promptly.
- Manage overflow calls from other departments while maintaining a smooth, customer-first experience.
- Provide first-line technical support, escalating only when necessary.
- Recommend upgrades and service enhancements tailored to customers’ needs.
- Suggest improvements to processes that boost team success and customer satisfaction.
Please note that this role involves shift work between 08:00 – 18:30 Monday to Friday with 1 in 4 Saturdays (10:00 – 16:00).
What We’re Looking For
- An articulate and confident communicator who enjoys engaging with customers.
- Comfortable managing a high volume of inbound calls as part of your day-to-day role.
- Able to learn quickly and apply new information accurately.
- Target-driven, with a strong motivation to achieve and perform.
- A collaborative team player with excellent attention to detail and focus.
- Previous experience in a customer service environment.
- Capable of managing a caseload of customer queries while consistently meeting SLAs.
- Confident using customer administration systems and standard IT tools.
- Positive, adaptable, and resilient in a fast-growing and changing environment.
- Experience in telecoms is advantageous but not essential.
- Holds a full driving licence and has access to a car due to the rural office location.
Ready to be part of a company that’s transforming the future of rural communities? Apply now and join Wessex Internet – where we’re not just building networks, we’re building futures.
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Customer Support Advisor employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Research Wessex Internet and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the customer-first experience they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Wessex Internet directly.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and your passion for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service roles you've had and how they’ve prepared you for this position. We love seeing how your skills align with what we’re looking for!
Showcase Your Communication Skills: As a Customer Support Advisor, communication is key! Use your application to demonstrate your ability to convey information clearly and effectively. A well-structured application will show us that you can handle customer queries with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wessex Internet
✨Know the Company
Before your interview, take some time to research Wessex Internet. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or improved service delivery to demonstrate your skills.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an irate customer or a technical issue. This will help you feel more confident and ready to tackle similar situations during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for career development. This shows that you’re proactive and genuinely interested in growing with Wessex Internet.
