Wessex Internet is an award-winning and fast-growing broadband provider, transforming rural connectivity across the South West. As we continue expanding into the New Forest, Wiltshire, and South & West Dorset, we’re looking for a friendly, proactive, and customer-focused Customer Support Advisor to join our team. As a Customer Support Advisor , you’ll be the friendly first point of contact for our customers, whether by phone or email. Your role is to listen, understand, and provide the right support, while escalating queries when needed. You’ll receive full training, equipping you to confidently handle a wide range of enquiries, from basic technical support to account management. If you’re an excellent communicator who thrives on helping people, we’d love to hear from you. 25 days holiday + bank holidays, with the option to buy/sell up to 5 days. ~ Private medical insurance, life assurance & income protection. ~ Cycle to Work & Tech purchase schemes. ~ Enhanced family leave policies. ~ Staff broadband discount (75%). ~ High street discounts on 100+ brands. ~ Summer & Christmas team socials. ~ Career development opportunities – Whether you want to lead a team or learn new skills, we’ll support your growth in our fast-moving business. Be the first point of contact for customers by phone and email. Follow support processes and escalate complex issues to your Team Leader when required. Work towards Service Level Agreement (SLA) targets and help your team achieve them. Log all interactions accurately in Salesforce and follow up promptly Manage overflow calls from other departments while maintaining a smooth, customer-first experience. Provide first-line technical support, escalating only when necessary. Recommend upgrades and service enhancements tailored to customers’ needs. Please note that this role involves shift work between 08:00 - 18:30 Monday to Friday with 1 in 4 Saturdays (10:00 - 16:00). Full UK driving licence and access to own transport required; Ready to be part of a company that’s transforming the future of rural communities? Apply now and join Wessex Internet – where we’re not just building networks, we’re building futures.
Customer Service Advisor - Advisor Services employer: Wessex Internet
At Wessex Internet, we pride ourselves on being an exceptional employer dedicated to transforming rural connectivity. Our vibrant work culture fosters innovation and collaboration, while our commitment to employee growth is evident through comprehensive career development support and a range of benefits including private medical insurance and generous holiday allowances. Join us in Weymouth, where you can make a meaningful impact in a fast-growing company that values your contributions and rewards your efforts.
