At a Glance
- Tasks: Lead global strategies for post-sales customer experiences and enhance service operations.
- Company: Join a dynamic team at Wessex International, focused on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Collaborate with international teams and drive continuous improvement in service delivery.
- Why this job: Make a real impact by improving customer experiences on a global scale.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
We are pleased to announce an exciting job opportunity for the position of Global Customer Experience Manager. This is a strategic leadership role responsible for ensuring outstanding post‑sales customer experiences across all markets. The successful candidate will oversee global service backup operations, parts sales, and warranty processes, ensuring a seamless and efficient experience for our customers and partners worldwide.
Key Responsibilities Include:
- Leading the global strategy for service support, spare parts availability, and warranty management
- Ensuring alignment across regions to deliver consistent and high‑quality post‑sales service
- Driving process improvements and efficiencies in parts distribution and warranty claim handling
- Collaborating with regional teams, technical support, and sales functions to enhance customer satisfaction and retention
- Monitoring customer outcomes and service performance metrics, and initiating corrective actions where necessary
- Managing and developing a global team of service and support professionals
Requirements:
- Proven experience in a customer service, technical support, or after‑sales leadership role
- Strong understanding of service operations, parts logistics, and warranty systems
- Ability to lead cross‑functional and international teams
- Excellent problem‑solving, communication, and stakeholder management skills
- Proficiency in CRM, ERP, and warranty tracking systems
- A strong customer‑first mindset and a drive for continuous improvement
If you are interested in applying for this role, please send your CV and a brief cover letter outlining your qualifications to Tracy Lloyd, Executive Assistant, tracy.lloyd@wessexintl
Speak to an Advisor. Call +(0)1264 345 870
WESSEX INTERNATIONAL CAXTON CLOSE EAST PORTWAY INDUSTRIAL EST. ANDOVER SP10 3QN
Global Post-Sales Experience Director in Andover employer: Wessex International
Wessex International is an exceptional employer, offering a dynamic work environment in Andover that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their careers. Our customer-first culture prioritises excellence in service delivery, making it a rewarding place for those passionate about enhancing post-sales experiences on a global scale.
