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- Tasks: Be the friendly face helping customers with their service and repair needs.
- Company: Wessex Garages has over 35 years of experience in automotive retail, representing top brands.
- Benefits: Enjoy 22 days holiday, pension support, and exclusive employee schemes like discounted car purchases.
- Why this job: Join a supportive team that values customer service and offers exciting perks like free sports tickets.
- Qualifications: Customer service experience, tech-savvy, great communication skills, and a full UK driving licence required.
- Other info: Full-time role with Monday to Friday hours and occasional Saturday mornings.
The predicted salary is between 29250 - 31500 ÂŁ per year.
Join to apply for the Service Advisor – Feeder Road, Bristol role at Wessex Garages
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Join to apply for the Service Advisor – Feeder Road, Bristol role at Wessex Garages
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
About The Role
As a Service Advisor, you\’ll play a key role in creating exceptional experiences for our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!
What You’ll Be Doing
- Supporting Customers: You\’ll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you\’ll explain them to customers in a way that\’s easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action!
What We’re Looking For
- Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
- Adaptability: You’re a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- Full UK Driving Licence: A must for this role!
Key Information
- Working Pattern: Monday – Friday 8am to 6pm, 1 hour lunch, Saturday mornings on a rota paid at 1.5x
Why join Wessex Garages?
Benefits
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks – As proud sponsors of Bristol Bears Rugby and Cardiff Devils Ice Hockey, we offer a limited number of free tickets to each game for our colleagues.
Please Note
- Driving licence checks will be carried out during the recruitment process.
- We are unable to provide visa sponsorship for this position.
- Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment
Seniority level
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Motor Vehicle Manufacturing
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Service Advisor - Feeder Road, Bristol employer: Wessex Garages
Contact Detail:
Wessex Garages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Feeder Road, Bristol
✨Tip Number 1
Familiarise yourself with Wessex Garages and their values. Understanding their commitment to customer service and the brands they represent will help you align your communication style during the interview.
✨Tip Number 2
Brush up on your knowledge of automotive services and repairs. Being able to discuss common issues and solutions will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills. Think of specific situations where you went above and beyond to help a customer, as this will resonate well with the hiring team.
✨Tip Number 4
Practice your communication skills. Since the role requires explaining complex details clearly, consider doing mock interviews with friends or family to refine your ability to convey information effectively.
We think you need these skills to ace Service Advisor - Feeder Road, Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills that align with the role of Service Advisor. Use keywords from the job description to demonstrate your fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your tech-savviness and organisational skills. Mention any experience you have with IT systems or managing customer databases, as these are crucial for the role.
Show Enthusiasm for the Company: Research Wessex Garages and express your enthusiasm for their values and commitment to customer service in your application. This shows that you’re genuinely interested in being part of their team.
How to prepare for a job interview at Wessex Garages
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you went above and beyond to assist a customer, highlighting your problem-solving skills and warm communication style.
✨Familiarise Yourself with the Automotive Industry
Understanding the basics of automotive services and repairs can set you apart. Research common vehicle issues and the services offered by Wessex Garages to demonstrate your knowledge and enthusiasm during the interview.
✨Demonstrate Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage multiple tasks efficiently, perhaps by sharing specific tools or methods you use to keep track of customer details and service schedules.
✨Prepare for Scenario Questions
Expect questions that assess your adaptability and communication skills. Practice responding to hypothetical situations, such as handling an upset customer or coordinating with the workshop team, to show your readiness for real-life challenges.
