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For Companies At a Glance
- Tasks: Be the friendly face for customers needing service and repairs, ensuring smooth operations.
- Company: Wessex Garages has over 35 years of experience in automotive retail, representing top brands.
- Benefits: Enjoy 22 days holiday, pension support, exclusive employee schemes, and health benefits.
- Why this job: Join a supportive team that values customer service and offers exciting perks like event tickets.
- Qualifications: Customer-focused, tech-savvy, great communicator, organised, and must have a full UK driving licence.
- Other info: Full-time role with a mix of weekdays and occasional Saturdays; no visa sponsorship available.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Join to apply for the Service Advisor – Cribbs Causeway, Bristol role at Wessex Garages
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust.
About The Role
As a Service Advisor, you\’ll play a key role in creating exceptional experiences for our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!
What You’ll Be Doing
- Supporting Customers: You\’ll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you\’ll explain them to customers in a way that\’s easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action!
What We’re Looking For
- Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
- Adaptability: You’re a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- Full UK Driving Licence: A must for this role!
Key Information
- Working Pattern: Monday – Friday 8:00am to 6pm, 30 min lunch, 2 x 15 mins breaks plus 1 in 3 Saturdays 8:30am to 2pm
Why join Wessex Garages?
Benefits
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
- Holiday Allowance – 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – Company-backed pension support.
- Exclusive Employee Schemes – Discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, free access to confidential coaching, wellbeing check-ins, and referral support where needed.
- Health Benefits – Complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks – Limited free tickets to select Bristol Bears Rugby and Cardiff Devils Ice Hockey games for colleagues.
Please Note
- Driving licence checks will be carried out during the recruitment process.
- We are unable to provide visa sponsorship for this position.
- Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment
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Service Advisor - Cribbs Causeway, Bristol employer: Wessex Garages
Contact Detail:
Wessex Garages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Cribbs Causeway, Bristol
✨Tip Number 1
Familiarise yourself with Wessex Garages and their values. Understanding their commitment to customer service and the brands they represent will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to explain complex details clearly. Practising how to convey information simply can set you apart from other candidates.
✨Tip Number 3
Showcase your tech-savviness. Be prepared to discuss your experience with IT systems and applications, as this role requires you to manage computer-based jobs and customer databases efficiently.
✨Tip Number 4
Demonstrate your customer-focused approach. Think of examples from your past experiences where you went above and beyond for customers, as this will resonate well with the hiring team at Wessex Garages.
We think you need these skills to ace Service Advisor - Cribbs Causeway, Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills that align with the role of Service Advisor. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Your IT Skills: Since the role requires being tech-savvy, emphasise your comfort with IT systems and applications. Provide examples of how you've used technology to improve customer interactions or streamline processes.
Showcase Your Organisational Skills: In your application, mention your ability to manage multiple tasks efficiently. Discuss any experience you have in maintaining records or coordinating schedules, as this is crucial for the Service Advisor role.
How to prepare for a job interview at Wessex Garages
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you went above and beyond to assist a customer, highlighting your problem-solving skills and warm communication style.
✨Familiarise Yourself with the Automotive Industry
Research Wessex Garages and the brands they represent. Understanding their values and services will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the role.
✨Prepare for Technical Questions
Since the role involves coordinating repairs and managing details, be ready to discuss your comfort with IT systems and how you handle technical information. Brush up on basic automotive knowledge to show you're tech-savvy and capable.
✨Demonstrate Organisational Skills
The job requires keeping records spotless and managing multiple tasks. Be prepared to discuss how you stay organised in a busy environment, perhaps by sharing specific tools or methods you use to keep track of customer information and appointments.
