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- Tasks: Engage with customers online and over the phone to create positive experiences.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of excellence.
- Benefits: 22 days holiday, pension scheme, health benefits, and exclusive employee perks.
- Why this job: Join a dynamic team and build a rewarding career in customer service and sales.
- Qualifications: No prior sales experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
Join Our Team as an Online Navigator at our Head Office in Bristol. Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team.
What You’ll Be Doing:
- Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
- Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
- Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
- Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.
What We’re Looking For:
- A positive, proactive approach and the ability to thrive in a fast-paced environment.
- A strong desire to grow, develop your skills, and build a rewarding career.
- Confident communication skills and a friendly phone manner.
- Professionalism and a polished approach – especially when things get busy.
- Good organisational skills to keep things running smoothly.
- A collaborative mindset – we’re all about teamwork.
- Flexibility to work on a rotating schedule, including weekends.
Key Information:
Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
Why Join Wessex Garages?
- Holiday Allowance: Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme: We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes: Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support: Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits: We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks: As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please Note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Online Navigator - Customer Service Advisor employer: Wessex Garages
Contact Detail:
Wessex Garages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Navigator - Customer Service Advisor
✨Tip Number 1
Get to know Wessex Garages and their values! When you’re chatting with them, show that you understand their commitment to customer service and how you can contribute to that positive experience. It’s all about making a connection!
✨Tip Number 2
Practice your phone manner before the interview. Since you'll be engaging with customers over the phone, it’s crucial to sound friendly and professional. Grab a mate and do some mock calls to get comfortable!
✨Tip Number 3
Be ready to share examples of how you've provided great customer service in the past. Even if you don’t have direct sales experience, think of times when you’ve helped someone out or solved a problem – those stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at Wessex Garages. Let’s get you that interview!
We think you need these skills to ace Online Navigator - Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic. Remember, we’re looking for someone who can create positive experiences for our customers.
Tailor Your Application: Make sure to tailor your application to the Online Navigator role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or ability to work in a fast-paced environment. This shows us you’ve done your homework!
Keep It Professional: While we love a friendly tone, it’s important to keep things professional too. Make sure your application is well-structured and free from typos. A polished approach will help you stand out, especially when things get busy!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Wessex Garages
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their mission.
✨Showcase Your People Skills
As an Online Navigator, you'll be engaging with customers regularly. Prepare examples of how you've created positive experiences in previous roles. Think about times when you turned a challenging situation into a success story, as this will highlight your customer-focused approach.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage your time and keep track of tasks. You might even want to share a specific method or tool you use to stay on top of your responsibilities, showing that you can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, opportunities for growth, or how success is measured in the Online Navigator position. It’s a great way to demonstrate your enthusiasm and proactive mindset.