At a Glance
- Tasks: Create exceptional experiences for customers in service and vehicle repair.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of experience.
- Benefits: 22 days holiday, pension scheme, health benefits, and exclusive employee perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience, tech-savvy, and a full UK driving licence.
The predicted salary is between 28800 - 43200 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!
What You’ll Be Doing
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that’s easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action!
What We’re Looking For
- Customer‑Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech‑Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
- Adaptability: You’re a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- Full UK Driving Licence: A must for this role!
Key Information
- Working Pattern: Monday - Friday 8am to 6pm, Saturdays on a rota 8am to 1pm
- Salary: Competitive
Why join Wessex Garages? We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work.
Benefits
- Holiday Allowance: Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme: We contribute to your future with company‑backed pension support.
- Exclusive Employee Schemes: Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support: Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check‑ins, and referral support where needed.
- Health Benefits: We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year‑round.
- Event Perks: As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please Note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment
Service Advisor in Gloucester employer: Wessex Garages
Wessex Garages is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a supportive work environment with a strong focus on customer service excellence. With competitive benefits such as a generous holiday allowance, pension contributions, and exclusive employee schemes, team members are encouraged to thrive both personally and professionally. Located in South Wales and the South West of England, Wessex Garages fosters a culture of transparency and trust, making it a rewarding place for those seeking meaningful employment in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Garages. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and concisely. Try role-playing with a friend or family member to get comfortable with discussing customer service scenarios and how you'd handle them.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss your experience with IT systems and how you've used them in previous roles. If you can demonstrate your ability to navigate digital tools, you'll stand out as a candidate who can keep things organised and efficient.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for Wessex Garages!
We think you need these skills to ace Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that showcase your friendly and helpful nature!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, just like you would when communicating with a customer. We appreciate articulate communicators!
Tailor Your Application:Take a moment to tailor your application to the role of Service Advisor. Mention specific aspects of the job description that resonate with you and how your background aligns with our values of Knowledge, Value, Transparency, and Trust.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Wessex Garages
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, being an articulate and warm communicator is key. Prepare examples from your past experiences where you successfully resolved customer issues or explained complex information clearly. This will demonstrate your ability to provide the star treatment customers expect.
✨Demonstrate Your Organisational Skills
Wessex Garages values efficiency and attention to detail. Be ready to discuss how you manage multiple tasks and keep records spotless. You might even want to bring a few examples of how you've successfully juggled responsibilities in a busy environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a dissatisfied customer or a scheduling conflict. Think through these scenarios beforehand and prepare clear, practical solutions that align with the company's focus on customer satisfaction and teamwork.
