At a Glance
- Tasks: Coordinate parts sales and ensure customers get the right parts when they need them.
- Company: Join Wessex Garages, a trusted name in automotive retail for over 35 years.
- Benefits: Enjoy 22 days holiday, pension support, and exclusive employee schemes.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Motor parts experience and a passion for excellent customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
The role involves being a dedicated Parts Advisor in our Hyundai Dealership on Penarth Road in Cardiff. Reporting to the Parts Manager, you will play a key role in ensuring customers and Technicians have the right parts exactly when they need them.
Key Responsibilities- Coordinate parts sales to maintain seamless availability for customers and Technicians.
- Engage with customers both in person and over the phone, handling enquiries professionally and efficiently.
- Work closely with the team to ensure smooth day-to-day operations.
- Serve parts to in-house and retail customers.
- Manage stock deliveries and collections, including some lifting and carrying.
- Understand customer needs and provide tailored product/service recommendations.
- Motor parts experience is essential.
- Strong time management and prioritisation skills.
- Ability to stay calm and focused in a fast-paced, high-volume environment.
- Keen attention to detail with a commitment to high‑quality work.
- Passion for delivering excellent customer service.
- A team player with a supportive and collaborative attitude.
- A friendly, enthusiastic personality with a positive approach to work.
If you’re looking for a varied role in a supportive team with room to progress, we’d love to hear from you!
Key Information- Working Pattern: Mon - Fri 8:00am – 5:00pm and Saturdays 8:00am - 12:00pm
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year‑round.
- Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please Note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Parts Advisor in Cardiff employer: Wessex Garages
Wessex Garages is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive work culture within a dynamic team environment. Located in Cardiff, our Hyundai Dealership provides ample opportunities for career progression, alongside attractive benefits such as a generous holiday allowance, pension contributions, and exclusive employee schemes. Join us to be part of a company that values knowledge, transparency, and trust, ensuring a rewarding experience for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research Wessex Garages and their values. When you walk in for an interview, show that you understand their commitment to customer service and teamwork. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll be engaging with customers and technicians all day. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Show off your motor parts knowledge! Brush up on the brands Wessex Garages represents and be ready to discuss how your experience aligns with their needs. This will demonstrate your passion and expertise in the automotive field.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor in Cardiff
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us see your enthusiasm for motor parts! Share any relevant experience you have and how it fuels your desire to help customers find exactly what they need.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your skills and experiences that match the role without fluff!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect our values of Knowledge, Value, Transparency, and Trust. Show us how you embody these in your work.
Apply Through Our Website:We want to hear from you directly! Make sure to apply through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Wessex Garages
✨Know Your Parts
Familiarise yourself with the different parts and components of vehicles, especially those from the brands Wessex Garages represents. Being able to discuss specific parts and their functions will show your expertise and passion for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to the values of Knowledge, Value, Transparency, and Trust.
✨Team Player Mindset
Be ready to discuss how you work within a team. Share experiences where collaboration led to success, especially in fast-paced environments. Highlighting your supportive attitude will resonate well with the small, dynamic team at Wessex Garages.
✨Stay Calm Under Pressure
Think of scenarios where you had to manage multiple tasks or handle high-pressure situations. Prepare to explain how you prioritised effectively and maintained quality work, as this is crucial for the Parts Advisor role.
