Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and coordinate bookings in our workshop diary.
- Company: Join Wessex Garages, a leading automotive retailer with over 35 years of experience.
- Benefits: Enjoy 22 days holiday, health perks, and exclusive employee discounts.
- Other info: Exciting opportunity at our new flagship Kia dealership opening soon.
- Why this job: Be the first point of contact for customers and grow in a modern dealership.
- Qualifications: Strong communication skills and a commitment to top-notch customer service.
The predicted salary is between 12 - 12 £ per hour.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
Are you someone who takes pride in delivering exceptional customer service? At Wessex Garages, we're looking for a friendly and professional individual to join our team in our Kia - Feeder Road, Bristol Dealership. As a key member of our service team, you’ll be the first point of contact for our customers—whether it’s taking calls, coordinating bookings in our workshop diary, or providing support for ongoing jobs. You'll also help prepare handover paperwork, respond to online and phone enquiries with accurate estimates, and support our Service Advisors to ensure a seamless experience for our customers. Please note that this role will relocate to our flagship Kia dealership at Cribbs Causeway, Bristol, upon its opening, currently anticipated in September this year. This represents a fantastic opportunity to be part of an exciting new site and grow within a modern, high-profile dealership environment. In this role, a helpful, positive attitude and strong attention to detail will go a long way.
Responsibilities
- Responding to online enquiries promptly and professionally
- Assisting customers over the phone to book appointments and accurately logging their requests
- Creating accurate and detailed job cards and checking for recalls, technical campaigns, and review indicators
- Providing support to service advisors and assisting with estimates
- Liaising with the workshop team regarding parts availability, diagnostics, and job updates
- Delivering the Wessex Garages Customer Satisfaction Promise in all tasks that you do
- Following manufacturer guidelines for booking and service processes
- Assisting the Service Manager with EMAC and debt tasks
- Covering the Workshop Controller when needed
What We’re Looking For
- Excellent verbal and written communication skills
- A strong commitment to delivering top-notch customer service
- A can-do attitude
- Great organisational skills and the ability to manage multiple tasks
Key information
- Working Pattern: 8:30am – 5:30pm Mon – Fri with 30 minutes for lunch
- Salary: National minimum wage plus bonus potential
Benefits
- Holiday Allowance – 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – Company-backed pension support.
- Exclusive Employee Schemes – Discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, free access to confidential coaching, wellbeing check-ins, and referral support where needed.
- Health Benefits – Complimentary eye tests and flu vaccination vouchers.
- Event Perks – As sponsors of Bristol Bears Rugby, a limited number of free tickets to each game for colleagues.
Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Bookings Advisor in Bristol employer: Wessex Garages
Contact Detail:
Wessex Garages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Garages. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to handle multiple tasks, just like the job description mentions.
✨Tip Number 3
Show off your personality! Wessex Garages is looking for someone friendly and professional. Be yourself during the interview and let your positive attitude shine through. Remember, they want to see how you'd fit into their team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Wessex Garages family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Bookings Advisor in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that showcase your friendly and professional attitude.
Be Detail-Oriented: Since this role involves coordinating bookings and creating job cards, it’s crucial to demonstrate your attention to detail. Mention any experiences where your organisational skills made a difference, and don’t forget to proofread your application for any errors!
Tailor Your Application: Take a moment to tailor your application specifically for Wessex Garages. Use keywords from the job description and show us how your skills align with our values of Knowledge, Value, Transparency, and Trust. This will help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the latest vacancies there, so keep an eye out for other opportunities too!
How to prepare for a job interview at Wessex Garages
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Bookings Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle enquiries, as this will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role involves managing bookings and creating job cards, demonstrate your organisational skills during the interview. You might want to discuss how you prioritise tasks or manage multiple responsibilities, as this will align with what they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the new dealership at Cribbs Causeway, and opportunities for growth within the company. This shows that you’re not just interested in the job, but also in being part of their future.