At a Glance
- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join our dynamic team at Cribbs Causeway - Nissan & ORA, where customer satisfaction is our priority.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Driving licence checks will be conducted during recruitment.
- Why this job: Be part of a team that values communication and customer care, making every day rewarding.
- Qualifications: Previous customer service experience and a full UK driving licence are essential.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Reference Number - 0123445567567
Salary Competitive plus bonus
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
About the role
As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!
What you’ll be doing:
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action!
What We’re Looking For:
- Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
- Adaptability: You’re a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- FullUK Driving Licence:Amust for this role!
Key information:
- Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch. 1 in 3 Saturdays on a rota 8am to 2pm at 1.5x
Why join Wessex Garages?
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note:
- Driving licence checks will be carried out during the recruitment process.
- We are unable to provide visa sponsorship for this position.
- Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Service Advisor in Bristol employer: Wessex Garages Holdings Ltd
Wessex Garages Holdings Ltd offers an exceptional work environment for the Mazda Brand Growth Lead at our Cribbs dealership in Bristol, where you will thrive in a supportive culture that prioritises employee development and customer satisfaction. With competitive salaries and comprehensive benefits, we empower our team to excel through effective coaching and collaboration, making this an ideal place for those seeking a meaningful and rewarding career in the automotive industry.
Contact Details:
Wessex Garages Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bristol
✨Tip Number 1
Familiarise yourself with the Nissan and ORA brands, as well as their service offerings. This knowledge will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate solutions clearly and concisely, which is crucial for a Service Advisor.
✨Tip Number 3
Get comfortable with common IT systems used in customer service roles. Being tech-savvy will not only boost your confidence but also show potential employers that you can handle the computer-based tasks required in this position.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule of how you would manage multiple customer requests in a busy environment. This will showcase your ability to prioritise effectively during the interview process.
We think you need these skills to ace Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the Service Advisor role. Use specific examples to demonstrate how you've exceeded customer expectations in previous positions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle complex information. Mention your adaptability in busy environments and your strong communication skills, as these are key for the role.
Highlight Relevant Skills:In your application, emphasise your computer literacy and organisational skills. Provide examples of how you've successfully managed multiple tasks and maintained accurate records in past roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Showcase Your Customer Service Skills
Since the role of a Service Advisor revolves around customer interaction, be prepared to share specific examples from your previous experience where you went above and beyond for a customer. Highlight your ability to resolve issues efficiently and maintain a positive attitude.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Practice explaining complex information clearly and concisely. You might even want to role-play common scenarios with a friend to ensure you can articulate solutions effectively during the interview.
✨Familiarise Yourself with the Company
Research the Cribbs Causeway - Nissan & ORA branch and understand their services and values. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Prepare for Technical Questions
As a Service Advisor, you'll need to handle various IT systems and applications. Brush up on your computer literacy and be ready to discuss any relevant software you've used in the past. This will show that you're capable of managing the administrative aspects of the role.
