At a Glance
- Tasks: Create exceptional experiences for customers and coordinate vehicle repairs efficiently.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of excellence.
- Benefits: Competitive salary, bonus, health benefits, and exclusive employee schemes.
- Other info: Exciting new flagship dealership opening in Autumn 2026.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience, tech-savvy, and a full UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust - values that are at the heart of everything we do.
About the role
As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers. This position is initially based at our current location at Feeder Road, Bristol and will relocate to our brand-new flagship Kia dealership at Cribbs Causeway, Bristol, opening in Autumn 2026. This exciting new dealership reflects our continued growth and commitment to delivering outstanding customer experiences and will provide a modern, state-of-the-art working environment. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!
What you’ll be doing:
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action!
What We’re Looking For:
- Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
- Adaptability: You’re a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- Full UK Driving Licence: A must for this role!
Key information:
Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch. 1 in 3 Saturdays on a rota 8:30am to 12:30pm at 1.5x
Why join Wessex Garages?
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
- Holiday Allowance: Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme: We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes: Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support: Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits: We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks: As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note:
Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Senior Service Advisor employer: Wessex Garages Holdings Ltd
Wessex Garages Holdings Ltd offers an exceptional work environment for the Mazda Brand Growth Lead at our Cribbs dealership in Bristol, where you will thrive in a supportive culture that prioritises employee development and customer satisfaction. With competitive salaries and comprehensive benefits, we empower our team to excel through effective coaching and collaboration, making this an ideal place for those seeking a meaningful and rewarding career in the automotive industry.
Contact Details:
Wessex Garages Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wessex Garages Holdings Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wessex Garages Holdings Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wessex Garages Holdings Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Wessex Garages Holdings Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wessex Garages Holdings Ltd!
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
