Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers, coordinating repairs and providing clear solutions.
- Company: Join Wessex Garages, a leader in automotive retail with over 35 years of excellence.
- Benefits: Enjoy competitive salary, 22 days holiday, and a supportive work environment.
- Why this job: Make a real difference by delivering exceptional customer experiences every day.
- Qualifications: Customer service experience, tech-savvy, and a full UK driving licence required.
- Other info: Dynamic role with opportunities for growth in a busy, friendly team.
The predicted salary is between 24000 - 36000 £ per year.
At Wessex Garages, we have been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands, we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We are proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
As a Service Advisor, you will play a key role in creating exceptional experiences for our service and vehicle repair customers. We are looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you.
What you will be doing:
- Supporting Customers: You will be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
- Providing Clear Solutions: If there are any faults or repairs needed, you will explain them to customers in a way that’s easy to understand and offer clear, practical solutions.
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
- Staying Organised: Keep the customer database updated and always ready for action.
What We’re Looking For:
- Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
- Tech-Savvy: Confident with IT systems and applications, you are comfortable navigating digital tools.
- Adaptability: You are a multitasker who thrives in a busy environment.
- Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
- Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
- Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
- Full UK Driving Licence: A must for this role.
Key information:
- Working Pattern: Monday - Friday 8am to 6pm, Saturdays on a rota 8am to 1pm.
- Salary: Competitive.
Why join Wessex Garages? We are committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work: Holiday Allowance – Enjoy 22 days of annual leave plus.
Service Advisor in Gloucester employer: Wessex Garages Holdings Ltd
Contact Detail:
Wessex Garages Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Wessex Garages, their values, and the brands they represent. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and warmly. Try role-playing with a friend or family member to get comfortable with discussing service options and solutions.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will help you stand out and demonstrate that you truly care about providing excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Wessex Garages!
We think you need these skills to ace Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style.
Be Tech-Savvy: Since you'll be using IT systems and applications, mention any relevant tech skills you have. If you've worked with similar software before, let us know! It’ll show us you're ready to hit the ground running.
Keep It Organised: When writing your application, keep it neat and structured. Use clear headings and bullet points where necessary. This not only makes it easier for us to read but also reflects your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you resolved issues and left a positive impression, as this aligns perfectly with what Wessex Garages is looking for.
✨Demonstrate Your Tech Savviness
Since the role involves managing computer-based jobs and customer databases, be ready to discuss your experience with IT systems. Bring up any relevant software you've used and how you’ve navigated digital tools efficiently. This will reassure them that you can handle the tech side of the job.
✨Practice Clear Communication
Given the importance of explaining complex details simply, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend. This will help you feel more confident in conveying information during the interview, showcasing your communication skills.