Retention Co-ordinator in Cardiff

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About the role

Wessex Garages has an opportunity for someone with a passion for customer retention to begin an exciting career in the motor trade at a long-established, multi-franchise car dealership. This role involves working with our four franchises to improve and co-ordinate customer retention. The successful candidate will gather information required to perform analytics and report back to their Line Manager. The role involves accurately logging findings into our CRM database and spreadsheets. The role brings together a multitude of opportunities and marketing disciplines across the entire business. Therefore, the ability to work and interact with members of staff at various levels throughout all departments is a must. Strong organisational and communicative skills are also essential for this role.

Skills required

• Knowledge of CRM systems
• Ability to work to deadlines
• Strong analytical skills
• Skilled communicator with excellent verbal and written skills
• Able to show effective organisation and planning skills
• Ability to self-motivate and prioritise own workload
• Enthusiastic and dedicated approach to work
• Hard working with the ability to work to targets

You do not need to have motor trade experience, but the role would suit someone with previous customer retention, database or sales experience. Working hours for this role will be Monday to Friday 9.00-5.00pm. A competitive package is available to the right person.

Why Join Wessex Garages?

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.

Please note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.