At a Glance
- Tasks: Engage with customers online and guide them to book appointments.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of experience.
- Benefits: Competitive salary, holiday allowance, health benefits, and exclusive employee schemes.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Join a dynamic team and create positive customer experiences in a fast-paced environment.
- Qualifications: Motivated individuals with strong communication skills; sales experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
Join our team as an Online Navigator at our Head Office in Bristol. Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team.
What you’ll be doing:
- Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
- Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
- Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
- Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.
What we’re looking for:
- A strong desire to grow, develop your skills, and build a rewarding career.
- A positive, proactive approach and the ability to thrive in a fast‑paced environment.
- Confident communication skills and a friendly phone manner.
- Professionalism and a polished approach – especially when things get busy.
- Good organisational skills to keep things running smoothly.
- A collaborative mindset – we’re all about teamwork.
- Flexibility to work on a rotating schedule, including weekends.
Key information:
- Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
- This role is offered on a fixed‑term basis to cover maternity leave for up to 12 months (until 31 July 2027), although it may end earlier if the postholder returns sooner.
Why join Wessex Garages?
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year‑round.
- Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Online Navigator (FTC - Maternity cover) in Bristol employer: Wessex Garages Holdings Ltd
At Wessex Garages, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As an Online Navigator at our Head Office in Bristol, you'll enjoy competitive benefits, including a generous holiday allowance, pension contributions, and exclusive employee schemes, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us and take the next step in your career with a company that values knowledge, transparency, and trust.
Contact Details:
Wessex Garages Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Navigator (FTC - Maternity cover) in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Garages. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you can create positive experiences for potential customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Wessex Garages is looking for someone personable and enthusiastic. Don’t be afraid to let your personality shine through during the interview. Share your passion for helping others and how you can contribute to the team’s success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Online Navigator (FTC - Maternity cover) in Bristol
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your customer service skills and teamwork abilities.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the Online Navigator role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Online Navigator, you'll be engaging with customers regularly. Prepare examples of how you've successfully interacted with customers in the past. Highlight your friendly approach and any experiences where you turned a challenging situation into a positive one.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Think of instances where you've managed multiple tasks or priorities effectively. Be ready to discuss how you keep track of information and ensure smooth operations, especially when things get busy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like for an Online Navigator, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
