At a Glance
- Tasks: Engage with customers online and over the phone, guiding them through their journey.
- Company: Join Wessex Garages, a leader in automotive retail with over 35 years of experience.
- Benefits: Enjoy competitive salary, holiday allowance, health benefits, and exclusive employee schemes.
- Other info: Flexible working hours with excellent career growth opportunities in a supportive environment.
- Why this job: Be the friendly face of our online team and create positive customer experiences.
- Qualifications: Motivated individuals with strong communication skills; sales experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
Join our team as an Online Navigator at our Head Office in Bristol. Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team.
What you’ll be doing:
- Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
- Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
- Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
- Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.
What we’re looking for:
- A strong desire to grow, develop your skills, and build a rewarding career.
- A positive, proactive approach and the ability to thrive in a fast-paced environment.
- Confident communication skills and a friendly phone manner.
- Professionalism and a polished approach – especially when things get busy.
- Good organisational skills to keep things running smoothly.
- A collaborative mindset – we’re all about teamwork.
- Flexibility to work on a rotating schedule, including weekends.
Key information:
- Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
- This role is offered on a fixed-term basis to cover maternity leave for up to 12 months (until 31 July 2027), although it may end earlier if the postholder returns sooner.
Why join Wessex Garages?
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Online Navigator: Customer Engagement Specialist in Bristol employer: Wessex Garages Holdings Ltd
At Wessex Garages, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee wellbeing and growth. Our commitment to professional development is complemented by a range of benefits, including generous holiday allowances, pension contributions, and exclusive employee schemes, all designed to enhance your experience while working at our vibrant Head Office in Bristol. Join us and be part of a team that values knowledge, transparency, and trust, ensuring every day is rewarding and fulfilling.
Contact Details:
Wessex Garages Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Navigator: Customer Engagement Specialist in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Garages. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you can contribute to the Online Navigator role.
✨Tip Number 3
Show off your personality! When engaging with potential employers, let your enthusiasm shine through. Being friendly and approachable is key for the Online Navigator position, so don’t be afraid to showcase your positive attitude during interviews.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Wessex Garages careers page. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team.
We think you need these skills to ace Online Navigator: Customer Engagement Specialist in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic. Remember, we’re looking for someone who can create positive experiences for our customers.
Tailor Your Application:Make sure to tailor your application to the Online Navigator role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or customer service experience. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Online Navigator, you'll be engaging with customers regularly. Prepare examples of how you've successfully interacted with customers in the past. Highlight your friendly approach and any experiences where you turned a challenging situation into a positive one.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Think of instances where you've managed multiple tasks or priorities effectively. Be ready to discuss how you keep track of information and ensure smooth operations, especially when things get busy.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. You might ask about the team dynamics, training opportunities, or how success is measured in the Online Navigator position. This shows you're serious about contributing to the team.
