Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers online and guide them to book appointments.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of experience.
- Benefits: 22 days holiday, pension scheme, health benefits, and exclusive employee perks.
- Why this job: Join a dynamic team and create positive customer experiences in a fast-paced environment.
- Qualifications: Motivated individuals with strong communication skills; sales experience is a plus.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
Join Our Team as an Online Navigator at our Head Office in Bristol. Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team.
What You’ll Be Doing:
- Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
- Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
- Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
- Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.
What We’re Looking For:
- A positive, proactive approach and the ability to thrive in a fast-paced environment.
- A strong desire to grow, develop your skills, and build a rewarding career.
- Confident communication skills and a friendly phone manner.
- Professionalism and a polished approach – especially when things get busy.
- Good organisational skills to keep things running smoothly.
- A collaborative mindset – we’re all about teamwork.
- Flexibility to work on a rotating schedule, including weekends.
Key Information:
Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
Why Join Wessex Garages?
- Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme – We contribute to your future with company-backed pension support.
- Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
- Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note: Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Online Navigator in Bristol employer: Wessex Garages Holdings Ltd
Contact Detail:
Wessex Garages Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Navigator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Garages. Understand their values and what makes them tick. This way, you can tailor your conversation to show how you fit right in with their customer-first approach.
✨Tip Number 2
Practice your people skills! As an Online Navigator, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with engaging and guiding potential customers. The more relaxed you are, the better you'll connect!
✨Tip Number 3
Show off your enthusiasm! When you're speaking with the team, let your passion for customer service shine through. Share examples of how you've created positive experiences in the past, even if they're not from a sales background. We love energy and a willingness to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying – a quick message can make a big difference!
We think you need these skills to ace Online Navigator in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic. Remember, we’re looking for someone who can create positive experiences for our customers.
Tailor Your Application: Make sure to tailor your application to the Online Navigator role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or customer service experience. This shows us you’ve done your homework and are genuinely interested!
Keep It Professional: While we love a friendly tone, it’s important to keep things professional too. Make sure your application is well-structured and free from typos. A polished approach will help you stand out, especially in a busy environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Wessex Garages Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Wessex Garages. Understand their values like Knowledge, Value, Transparency, and Trust. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your People Skills
As an Online Navigator, you'll be engaging with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one – this will highlight your problem-solving skills.
✨Practice Your Communication Style
Since you'll be communicating over the phone and online, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a friendly tone.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage your time and tasks effectively. You could share specific tools or methods you use to keep track of your responsibilities, which will show that you're proactive and ready for the role.
