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For Companies At a Glance
- Tasks: Coordinate repair calls and manage engineers to ensure top-notch customer service.
- Company: Join Wessex ME, a growing part of the Andwis technical services group.
- Benefits: Enjoy a competitive salary, 25 days holiday, and BUPA medical insurance.
- Why this job: Be a key player in a dynamic team and make a real difference.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 22000 - 29000 £ per year.
Wessex ME is based in North Dorset and is part of the Andwis technical services group of companies. Due to our continued expansion, we are seeking an experienced Works Co-ordinator to join the team at our head office in Shaftesbury.
Main Duties & responsibilities
- To coordinate repair calls, planned works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
- To ensure all appointments are made with the clients and that engineers have full working schedules.
- To ensure appointments are booked for the relevantly skilled engineer for the correct job, making sure everything they need to carry out the works is available (materials, access information).
- To update customers during the service process to ensure that they are kept up to date with the progress of the work, this will include spreadsheets, portals and email communication.
- To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
- To answer the department telephones in a timely manner and take messages when necessary for other members of staff.
This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.
Essential competencies
- Excellent written and verbal communication skills.
- Confident with Microsoft Word and Excel.
- Excellent ability to organize and prioritise workload effectively to meet targets.
- High level of accuracy and tenacity.
- Excellent team working skills.
- Good problem-solving skills.
- Customer Focused.
Desirable
- Experience in a fast-paced customer facing role.
Remuneration
- Salary – £26,208 p/a (40 hours per week, office based, Mon-Fri)
- 25 days holiday (plus bank holidays)
- BUPA medical insurance
- Accident and Sickness Insurance
- Life Assurance
- Pension contributions
All subject to qualifying periods of employment and Conditions of Contract.
Wessex ME is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.
Coordinator Wessex ME in Shaftesbury employer: Wessex Fire & Security
Contact Detail:
Wessex Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator Wessex ME in Shaftesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Wessex ME and understanding their values and services. Tailor your responses to show how your skills align with their needs, especially in customer service and coordination.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing schedules and communicating effectively, as these are key for the Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Wessex ME team.
We think you need these skills to ace Coordinator Wessex ME in Shaftesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Works Coordinator role. Highlight your experience in coordinating tasks, managing schedules, and ensuring customer satisfaction, as these are key aspects of the job.
Show Off Your Communication Skills: Since excellent written and verbal communication is essential, use clear and concise language in your application. Don’t forget to mention any experience you have with customer interactions or team collaboration!
Be Organised: Demonstrate your organisational skills by structuring your application neatly. Use bullet points for easy reading and ensure all relevant information is included, like your proficiency in Microsoft Word and Excel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Wessex Fire & Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like coordinating repair calls and managing engineers' schedules. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is essential for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you’ve updated customers or worked with a team to solve problems—these stories will showcase your abilities.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might want to bring up specific tools or methods you use to stay organised, especially if you have experience with spreadsheets or scheduling software. This will show that you can handle the fast-paced environment they mentioned.
✨Emphasise Customer Focus
Wessex ME values customer service, so think of examples where you went above and beyond for a client. Whether it was resolving an issue or keeping them informed during a process, these anecdotes will highlight your customer-focused mindset and fit for the role.
