At a Glance
- Tasks: Coordinate repair calls and manage engineers to ensure top-notch customer service.
- Company: Join Wessex ME, part of the Andwis technical services Group in North Dorset.
- Benefits: Enjoy a competitive salary, 25 days holiday, medical insurance, and pension contributions.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
- Why this job: Be a key player in a growing team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 27976 - 27976 £ per year.
Wessex ME is based in North Dorset and is part of the Andwis technical services Group of companies.
Due to our continued expansion, we are seeking an experienced Works Co-ordinator to join the team at our satellite office in Melksham.
Main Duties & responsibilities
- To coordinate repair calls, planned works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
- To ensure all appointments are made with the clients and that engineers have full working schedules.
- To ensure appointments are booked for the relevantly skilled engineer for the correct job, making sure everything they need to carry out the works is available (materials, access information)
- To update customers during the service process to ensure that they are kept up to date with the progress of the work, this will include spreadsheets portals and email communication.
- To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
- To answer the department telephones in a timely manner and take messages when necessary for other members of staff.
This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.
Essential competencies
- Excellent written and verbal communication skills.
- Confident with Microsoft Word and Excel.
- Excellent ability to organize and prioritise workload effectively to meet targets.
- High level of accuracy and tenacity.
- Excellent team working skills.
- Good problem-solving skills.
- Customer focused.
Desirable
- Experience in a fast-paced customer facing role.
- Remuneration
- Salary – £27,976 p/a (40 hours per week, office based, Mon-Fri)
- 25 days holiday (plus bank holidays)
- BUPA medical insurance
- Accident and Sickness Insurance
- Life Assurance
- Pension contributions
All subject to qualifying periods of employment and Conditions of Contract.
Wessex ME is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.
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Coordinator in Melksham employer: Wessex Fire & Security
Wessex ME is an exceptional employer located in the heart of Yeovil and North Dorset, offering a supportive work culture that values both teamwork and independent initiative. With a strong commitment to employee growth through ongoing career development and a comprehensive benefits package including a pension, company vehicle, and generous holiday allowance, we ensure our team members feel valued and motivated in their roles. Join us to be part of a dynamic environment where your skills as a Commercial & Domestic Gas Engineer will make a meaningful impact.
Contact Details:
Wessex Fire & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator in Melksham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wessex Fire & Security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wessex Fire & Security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Coordinator in Melksham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wessex Fire & Security:Your cover letter is your chance to shine! Tell us why you want to work at Wessex Fire & Security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wessex Fire & Security!
How to prepare for a job interview at Wessex Fire & Security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
