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- Tasks: Join us as a Customer Service Apprentice, coordinating repair calls and ensuring top-notch service.
- Company: Wessex Electricals is a renowned business committed to exceptional customer service.
- Benefits: Enjoy 24 days holiday, life assurance, pension contributions, and a supportive work environment.
- Why this job: Gain valuable experience while studying for a recognised qualification in a dynamic team culture.
- Qualifications: GCSE grades 4/C in English and Maths; strong communication and problem-solving skills required.
- Other info: This apprenticeship lasts 1-1.5 years, with a start date in May-June 2025.
We are looking for a Customer Service Apprentice to join Wessex Electricals. This is an exciting opportunity to join a well-known business whilst studying for a recognised level 2 qualification at our head office in Shaftesbury, Dorset. Throughout the apprenticeship, you will learn how to deliver an exceptional level of customer service which we are known for.
Apprenticeship Summary
Working week
- 40 Hours per week
- Monday – Friday, 8:30am – 5.30pm each day
- 1 hour for lunch
Expected duration
1-1.5 year(s)
Anticipated Start date
May-June 2025
Apprenticeship level
Customer Service Practitioner L2
Main Duties & responsibilities:
- To coordinate repair calls, planned works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
- To ensure all appointments are made with the clients and that engineers have full working schedules.
- To ensure appointments are booked for the relevantly skilled engineer for the correct job
- To update customers during the service process to ensure that they are kept up to date with the progress of the work, this will include spreadsheets, portals, and email communication.
- To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
- To answer the department telephones in a timely manner and take messages when necessary for other members of staff.
This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.
Essential competencies:
- Excellent written and verbal communication skills.
- Grades 4/C in English and Math’s at GCSE
- Confident with Microsoft Word and Excel.
- High level of accuracy
- Good problem-solving skills.
- Customer Focused.
- To be able to work well in a team.
Desirable:
- Excellent ability to organise and prioritise workload effectively to meet targets and deadlines.
- Good attention to detail.
- Can work well under pressure.
Remuneration
- Salary – £15,704 p/a (40 hours per week, office based, Mon-Fri)
- 24 days holiday (plus bank holidays)
- Accident and Sickness Insurance
- Life Assurance
- Pension contributions (auto-enrolment applies)
All subject to qualifying periods of employment and Conditions of Contract.
Wessex Group is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.
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Customer Service Apprentice employer: Wessex Fire & Security
Contact Detail:
Wessex Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the company, Wessex Electricals, and their customer service ethos. Understanding their values and how they deliver exceptional service will help you align your responses during any interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence.
✨Tip Number 3
Get comfortable with Microsoft Word and Excel, as these tools are essential for the role. You might want to explore online tutorials or courses to sharpen your skills before starting the apprenticeship.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've effectively resolved issues in the past. This will demonstrate your capability to handle challenges in a customer service environment.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Apprentice role. Emphasise your communication skills, problem-solving abilities, and any experience in customer service or teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and explains why you want to work at Wessex Electricals. Mention specific aspects of the company that appeal to you and how you can contribute to their customer service excellence.
Highlight Relevant Qualifications: Clearly state your GCSE grades in English and Maths, as these are essential for the role. If you have any additional qualifications or training related to customer service or administration, be sure to include them.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Wessex Fire & Security
✨Showcase Your Communication Skills
As a Customer Service Apprentice, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain how you would handle a customer query or complaint, so think of examples that highlight your ability to communicate clearly and effectively.
✨Demonstrate Problem-Solving Abilities
Employers value candidates who can think on their feet. Prepare for situational questions where you may need to solve a problem related to customer service. Think about past experiences where you successfully resolved an issue and be ready to share those stories.
✨Familiarise Yourself with the Company
Research Wessex Electricals before your interview. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's ethos.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions to ask your interviewers about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
