At a Glance
- Tasks: Coordinate repair calls and manage engineers to ensure top-notch customer service.
- Company: Join Wessex ME, a growing part of the Andwis technical services Group.
- Benefits: Enjoy a competitive salary, 25 days holiday, and BUPA medical insurance.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 27976 - 27976 £ per year.
Wessex ME is based in North Dorset and is part of the Andwis technical services Group of companies. Due to our continued expansion, we are seeking an experienced Works Co‑ordinator to join the team at our head office in Shaftesbury.
Main Duties & Responsibilities
- To coordinate repair calls, planned works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
- To ensure all appointments are made with the clients and that engineers have full working schedules.
- To ensure appointments are booked for the relevantly skilled engineer for the correct job, making sure everything they need to carry out the works is available (materials, access information).
- To update customers during the service process to ensure that they are kept up to date with the progress of the work, this will include spreadsheets, portals and email communication.
- To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
- To answer the department telephones in a timely manner and take messages when necessary for other members of staff.
This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.
Essential Competencies
- Excellent written and verbal communication skills.
- Confident with Microsoft Word and Excel.
- Excellent ability to organise and prioritise workload effectively to meet targets.
- High level of accuracy and tenacity.
- Excellent team working skills.
- Good problem‑solving skills.
- Customer focused.
Desirable
- Experience in a fast‑paced customer facing role.
Remuneration
- Salary – £27,976 p/a (40 hours per week, office based, Mon‑Fri)
- 25 days holiday (plus bank holidays)
- BUPA medical insurance
- Accident and Sickness Insurance
- Life Assurance
- Pension contributions
All subject to qualifying periods of employment and Conditions of Contract. Wessex ME is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.
Coordinator Wessex ME employer: Wessex Fire & Security
Wessex ME, located in the picturesque North Dorset, offers a supportive and dynamic work environment where employees are valued and encouraged to grow. With competitive benefits including 25 days of holiday, BUPA medical insurance, and a commitment to diversity and inclusion, we foster a culture that prioritises teamwork and customer satisfaction. Join us at our Shaftesbury head office and be part of a company that not only invests in your professional development but also champions a healthy work-life balance.
Contact Details:
Wessex Fire & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator Wessex ME
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Wessex ME's values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Wessex ME team.
We think you need these skills to ace Coordinator Wessex ME
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator role at Wessex ME. Highlight your relevant experience in coordinating tasks and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the job.
Highlight Your Organisational Skills:We want to see how you can manage multiple tasks and prioritise effectively. Include examples from your past experiences where you've successfully organised workloads or managed schedules to meet deadlines.
Apply Through Our Website:For the best chance of getting noticed, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Wessex Fire & Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and competencies required for the Works Coordinator position. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve updated clients or coordinated with team members, and be ready to share these experiences during the interview.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise workload is crucial. Bring along examples of how you’ve managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, like spreadsheets or project management software.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges in a customer-facing role and how you resolved them. Be ready to explain your thought process and the steps you took to ensure customer satisfaction.
