About WESolutions
WESolutions is a global healthcare recruitment consultancy, connecting healthcare professionals with international/domestic career opportunities.
About the Role
We are seeking an experienced Senior Support Worker to provide direct, person-centred support to individuals with complex needs and behaviours that challenge. The role includes working within high-acuity care packages with enhanced staffing ratios, including 3:1, 4:1 and 5:1 support.
Alongside delivering high-quality care, you will guide and support colleagues during shifts, help coordinate staff responsibilities during high-risk situations, and ensure care plans, risk assessments and Positive Behaviour Support (PBS) strategies are followed consistently.
Key Responsibilities
- Provide direct support to individuals with complex needs and behaviours that challenge.
- Guide and support Support Workers during shifts and help ensure effective staff deployment within 3:1, 4:1 and 5:1 care arrangements.
- Ensure staff understand their roles and responsibilities when behavioural risks increase.
- Recognise early warning signs and implement preventative and de-escalation strategies.
- Provide calm, clear direction during incidents involving aggression, violence, absconding or property destruction.
- Promote de-escalation and least restrictive approaches before physical intervention is considered, wherever practicable.
- Ensure any restrictive intervention is carried out only by appropriately trained staff and in accordance with the individual's authorised care plan and risk assessment.
- Support colleagues after incidents and contribute to structured debriefing.
- Ensure incidents, injuries, restrictive interventions and safeguarding concerns are documented accurately and escalated appropriately.
- Monitor care records and behavioural observations.
- Support new team members through shadow shifts and competency development.
- Promote dignity, independence, choice and least restrictive practice.
Essential Requirements
- Significant hands-on experience supporting individuals with complex needs and behaviours that challenge.
- Previous experience in 3:1, 4:1 or 5:1 high-acuity care packages.
- Strong experience managing physical aggression and behavioural escalation.
- Demonstrable experience using effective de-escalation strategies.
- Experience of physical intervention or restraint within an appropriate care setting.
- Experience following PBS plans, behavioural risk assessments and complex care plans.
- Experience supporting, guiding or informally supervising other care workers.
- A sound understanding of safeguarding, DoLS, incident management and least restrictive practice
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Senior Support Worker employer: WESolutions
As a Domiciliary Care Worker with us, you'll be part of a supportive and compassionate team dedicated to enhancing the lives of clients in various community and residential locations across Norwich. We offer flexible working hours, competitive pay, and opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact in the community. Join us to experience a fulfilling work culture that values your contributions and prioritises your well-being.
