At a Glance
- Tasks: Support vulnerable customers and implement strategies for positive change.
- Company: Wesleyan, a trusted financial services provider since 1841.
- Benefits: Hybrid working, competitive salary, and a collaborative culture.
- Other info: Join a passionate team dedicated to integrity and innovation.
- Why this job: Make a real impact on customer outcomes and support those in need.
- Qualifications: Experience in customer support and understanding of vulnerability principles.
The predicted salary is between 40000 - 50000 £ per year.
- Vulnerability
- Specialist
Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future.
Today, we’re proud to continue that mission with passion and purpose.
If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Make a Difference in Customer Outcomes At Wesleyan, delivering good customer outcomes is at the heart of everything we do.
Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations.
As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities.
This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.
Your Impact Here’s how you’ll make a difference: Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the bus...
