At a Glance
- Tasks: Manage customer oversight and ensure top-notch service delivery.
- Company: Wesleyan has been creating brighter financial futures since 1841, specialising in trusted professions.
- Benefits: Enjoy hybrid working, 28 days leave, performance bonuses, and discounts on major brands.
- Why this job: Join a supportive culture that values diversity and offers flexible working options.
- Qualifications: Relevant experience in customer service or management is essential.
- Other info: This role requires regulatory checks; early applications are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Salary: Up to £XX,XXX dependent on skills and experience
Permanent / X month Fixed Term Contract
Hybrid working (office based in Birmingham/Oswestry) – Currently X days in the office per week
Closing Date:
As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation’s most trusted professions: GPs, hospital doctors, dentists, and teachers.
To find out more about what we do, visit our website: https://www.wesleyan.co.uk/about
We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.
Your role:
[Insert blurb]
What you’ll be doing:
- [Bullet point 1]
- [Bullet point 2]
- [Bullet point 3]
- [Bullet point 4]
- [Bullet point 5]
- [Experience/Skills/Qualifications]
- [Experience/Skills/Qualifications]
- [Experience/Skills/Qualifications]
- Annual Performance based Bonus – based on a mixture of company and personal performance
- 28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service
- Company pension scheme – matched plus 2% (up to 10%)
- Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
- Cashback and discounts on major brands in retail, leisure, health, and wellbeing
- Enhanced maternity & paternity pay
- 2 volunteering days per year
- PMI
To find out more about some of the great benefits Wesleyan offer, visit our careers page: https://careers.wesleyan.co.uk/applicantPortal/rewards
What to know before applying:
Equal Opportunities: Wesleyan are an equal opportunities employer. We know the best teams are made up of inclusive groups of diverse people where everyone’s contribution counts, and we believe everyone has the right to proudly be themselves. We’re building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.
Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.
VISA Sponsorship: We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.
Advert Closing: We typically advertise for two weeks, though we reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you’d like to be considered for our opportunities.
Regulatory Requirements: Please note this is role is subject to regulatory requirements. As a financial services organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect the Wesleyan Group and our customers. Relevant checks and assessments will be carried out during the recruitment process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR) or the Insurance Distribution Directive. Please note a criminal record check and credit check will apply and this role is also subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).
#J-18808-Ljbffr
Customer Oversight Manager employer: Wesleyan
Contact Detail:
Wesleyan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight Manager
✨Tip Number 1
Familiarise yourself with Wesleyan's values and mission. Understanding their commitment to creating brighter financial futures for their customers will help you align your responses during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Wesleyan on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a Customer Oversight Manager, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in customer oversight and regulatory compliance. Be ready to share specific examples of how you've successfully managed customer relationships and ensured adherence to regulations in previous roles.
✨Tip Number 4
Research the latest trends in the financial services sector, especially those affecting GPs, hospital doctors, dentists, and teachers. Being knowledgeable about industry challenges will demonstrate your commitment and expertise during the interview process.
We think you need these skills to ace Customer Oversight Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Oversight Manager position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer oversight or related fields. Use specific examples that demonstrate your skills and how they align with the requirements of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at Wesleyan. Mention why you are drawn to their mission of creating brighter financial futures.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wesleyan
✨Research the Company
Before your interview, take some time to understand Wesleyan's mission and values. Familiarise yourself with their services, especially those tailored for GPs, hospital doctors, dentists, and teachers. This knowledge will help you align your answers with their goals.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences and how they relate to the role of Customer Oversight Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to handle customer concerns.
✨Showcase Your Leadership Skills
As a Customer Oversight Manager, you'll need to demonstrate strong leadership abilities. Be ready to discuss examples of how you've successfully led teams or projects in the past, particularly in a customer service context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to flexible working or how they support diversity and inclusion within their teams. This shows your genuine interest in the company culture.