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- Tasks: As a Customer Oversight Analyst, you'll ensure top-notch service for our valued clients.
- Company: Join Wesleyan, a trusted financial services provider since 1841, dedicated to professionals like doctors and teachers.
- Benefits: Enjoy hybrid working, 28 days annual leave, performance bonuses, and discounts on major brands.
- Why this job: Be part of a supportive culture that values diversity and offers opportunities for personal growth.
- Qualifications: No specific qualifications required; just bring your passion and willingness to learn!
- Other info: Flexible working options available; we celebrate individuality and encourage everyone to be themselves.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Salary: Up to £XX,XXX dependent on skills and experience
Permanent / X month Fixed Term Contract
Hybrid working (office based in Birmingham/Oswestry) – Currently X days in the office per week
Closing Date:
As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation’s most trusted professions: GPs, hospital doctors, dentists, and teachers.
To find out more about what we do, visit our website: https://www.wesleyan.co.uk/about
We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.
Your role:
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What you’ll be doing:
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- [Experience/Skills/Qualifications]
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- Annual Performance based Bonus – based on a mixture of company and personal performance
28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service
Company pension scheme – matched plus 2% (up to 10%)
Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
Cashback and discounts on major brands in retail, leisure, health, and wellbeing
Enhanced maternity & paternity pay
2 volunteering days per year
PMI
To find out more about some of the great benefits Wesleyan offer, visit our careers page: https://careers.wesleyan.co.uk/applicantPortal/rewards
What to know before applying:
Equal Opportunities: Wesleyan are an equal opportunities employer. We know the best teams are made up of inclusive groups of diverse people where everyone’s contribution counts, and we believe everyone has the right to proudly be themselves. We’re building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.
Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.
VISA Sponsorship: We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.
Advert Closing: We typically advertise for two weeks, though we reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you’d like to be considered for our opportunities.
Regulatory Requirements: Please note this role is subject to regulatory requirements. As a financial services organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect the Wesleyan Group and our customers. Relevant checks and assessments will be carried out during the recruitment process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR) or the Insurance Distribution Directive. Please note a criminal record check and credit check will apply and this role is also subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).
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Customer Oversight Analyst employer: Wesleyan
Contact Detail:
Wesleyan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight Analyst
✨Tip Number 1
Familiarise yourself with Wesleyan's values and mission. Understanding their commitment to creating brighter financial futures for their customers will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Wesleyan on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Oversight Analyst role, which can give you an edge in your application.
✨Tip Number 3
Prepare for potential regulatory questions during the interview process. Since this role is subject to regulatory requirements, demonstrating your understanding of compliance and integrity in financial services will be crucial.
✨Tip Number 4
Highlight any experience you have in customer oversight or similar roles. Be ready to discuss specific examples of how you've ensured compliance and improved customer satisfaction in previous positions, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Oversight Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Oversight Analyst position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience that aligns with the role. Use specific examples to demonstrate how your skills and experiences make you a suitable candidate for Wesleyan.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Wesleyan and how you can contribute to their mission of creating brighter financial futures.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the financial services sector.
How to prepare for a job interview at Wesleyan
✨Research Wesleyan Thoroughly
Before your interview, make sure to dive deep into Wesleyan's history, values, and the specific services they provide. Understanding their commitment to financial futures for professionals like GPs and teachers will help you align your answers with their mission.
✨Prepare for Regulatory Questions
Given that this role is subject to regulatory requirements, be ready to discuss your understanding of compliance and integrity in financial services. Familiarise yourself with the Senior Managers and Certification Regime (SMCR) and how it impacts the role.
✨Showcase Your Analytical Skills
As a Customer Oversight Analyst, you'll need strong analytical skills. Prepare examples from your past experiences where you've successfully analysed data or resolved customer issues. Highlight your problem-solving abilities and attention to detail.
✨Discuss Flexibility and Teamwork
Wesleyan values flexible working and teamwork. Be prepared to discuss how you can contribute to a collaborative environment and how you adapt to different working conditions, especially in a hybrid setting.
