At a Glance
- Tasks: Analyse customer journeys to ensure fair and compliant outcomes.
- Company: Wesleyan, a trusted financial services provider since 1841.
- Benefits: Competitive salary, hybrid working, and a supportive team culture.
- Other info: Join a collaborative environment with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences and help shape brighter futures.
- Qualifications: Analytical skills and a passion for improving customer outcomes.
The predicted salary is between 29700 - 36300 £ per year.
Salary: Competitive, based on skills and experience
Contract Type: Fixed Term Contract, 18 Months – 35 hours a week
Location: Hybrid working (office based in Birmingham or Oswestry) – typically 2 days in the office per week
Closing Date: 14/09/2026
Shape Brighter Futures with Wesleyan. Established in 1841, Wesleyan helps trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Make a Difference in Customer Outcomes. This role is responsible for delivering customer outcomes testing across end-to-end customer journeys to ensure fair, consistent, and compliant outcomes. The role holder will analyse customer journeys across complex legal, operational, and technology environments, identify risks of harm or poor outcomes, and support the design and delivery of effective remediation activity. It will also be important to identify and feedback good practice in order to support the overall improvement of customer outcomes.
Customer Outcomes Analyst employer: Wesleyan
Wesleyan is an exceptional employer that prioritises collaboration, innovation, and integrity, making it a fantastic place for Business Analysts to thrive. With a hybrid working model based in Birmingham or Oswestry, employees enjoy a flexible work-life balance, competitive salary, and generous benefits including an annual bonus, enhanced family leave, and opportunities for professional development. Join a diverse team committed to making a meaningful impact in the financial services sector while enjoying a supportive and inclusive work culture.
