SRC Administrator in Birmingham

Salary: Up to £24,480 based on skills and experience

Contract Type: 12 Month Fixed Term Contract – 35 hours a week

Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week (you will be required to attend the office daily whilst on induction)

Closing Date: 24th May 2026

Shape Brighter Futures with Wesleyan. Established in 1841, Wesleyan helps trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.

Make a Difference in our Support Relationship Centre. This role plays a key part in delivering high-quality administrative support to our Support Relationship Coordinators, Specialist Financial Advisers, Field Support team, and inbound callers. You’ll take ownership of a variety of tasks, ensuring they are managed efficiently and followed through to completion while providing a seamless and professional service.

Your Impact Here’s how you’ll make a difference:

• Deliver timely, accurate administrative support, working collaboratively within the team
• Manage queries from our Specialist Financial Advisers and colleagues via email and phone
• Liaise with third-party providers and internal teams to obtain and manage client policy information
• Support appointment booking and ensure cases are fully prepared in line with SLAs
• Maintain accurate system records and update policy details as required
• Communicate effectively with stakeholders, managing expectations throughout
• Identify recurring issues and contribute to process improvements and best practice
• Monitor performance against SLAs, proactively addressing any gaps
• Appropriately escalate or hand over queries, ensuring a smooth transition
• Ensure all activities comply with Data Protection, GDPR, and regulatory requirements
• Support additional tasks and projects as needed

What You’ll Bring:

• Strong planning and organisational skills, with the ability to prioritise workloads and consistently meet service standards
• Excellent attention to detail and accuracy, even in a fast-paced environment
• Proven administrative skills with the ability to manage multiple tasks effectively
• Confident working knowledge of Microsoft Excel and Word
• A collaborative team player, committed to achieving shared goals
• Customer-focused, with a passion for delivering a high-quality service
• Proactive mindset with a focus on continuous improvement and process enhancement

Your working hours will typically fall between 8:00am–4:00pm and 9:00am–5:00pm.

Benefits That Work for You. We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus recognising your individual contribution and overall company performance
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave
• Two volunteering days to give back to causes you care about.

What to Know Before Applying:

• Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
• Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.