Wesleyan in Birmingham is seeking a Complaints Manager to lead resolution of escalated complaints across the society, ensuring fair outcomes and FCA/FOS compliance. You’ll provide data-driven RCA, manage timetables and present to Exec committees.
You’ll build a high-performing team, deliver regulator returns, and influence improvements in complaint handling standards across the business. The role combines strategic oversight with hands-on leadership in a hybrid, office-based setting in
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Senior Complaints Leader – Hybrid, FCA-Driven in Birmingham employer: Wesleyan
Wesleyan is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in their field. With a strong commitment to employee growth and development, our hybrid working model allows for flexibility while maintaining a supportive environment in our Birmingham office. Join us to be part of a team that values integrity and empowers you to shape the future of capital management.
