Wesleyan seeks a Complaints Manager to lead resolution of escalated complaints across the business, ensuring FCA and FOS compliance and timely, fair outcomes. You will provide data-driven insights, RCA and thematic reviews to reduce future issues.
The role requires senior-level experience in financial services complaints, strong stakeholder gravitas, and the ability to coach the team. Hybrid working with Birmingham office is available.
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Senior Complaints & FCA Compliance Manager in Birmingham employer: Wesleyan
Wesleyan is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in their field. With a strong commitment to employee growth and development, our hybrid working model allows for flexibility while maintaining a supportive environment in our Birmingham office. Join us to be part of a team that values integrity and empowers you to shape the future of capital management.
